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Associate Technical Support Engineer - Marlow, Buckinghamshire, United Kingdom - SAS
Description
Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We build software for the world's most talented thinkers, which means that we need to push boundaries daily. At SAS, you'll be encouraged to use your imagination and constantly try new things.On day one, you will be a valued part of our Technical Support team.
You will collaborate with some of the best minds in Technical Support and will be mentored by people who have a passion to share their knowledge.
To prepare you for an opportunity with the SAS Global Technical Support Division, SAS invests in your curiosity by providing you an intensive technical training program.
The Technical Support 12 months program provides training in core SAS technology areas with rotations across various teams. You'll learn to support SAS software to meet the complex computing and analytic needs of our customers.You will also have an opportunity to achieve professional SAS certifications.
To enable your successful transition to the Global Technical Support Team, we will provide training and best practices on how to communicate effectively with our customers.
A highly creative person, with excellent research skillsA person who is willing to ask for help and share knowledge
Upon completion of the training program, your regular activities will include the following:
This activity is often under pressure where decisions have a significant business impact for SAS and customers
Communicating with customers by phone, email, and Microsoft Teams while troubleshooting the problem
Learning and using knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems.
Bachelor's degree or equivalent combination of education, training, and relevant experienceIf you are still in college, you should be graduating no later than June of 2024
Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies
Experience with C, Java, Python, SAS, or programming in a third- or fourth-generation language
Windows, UNIX, or Linux.
Effectively communicate and work across departments within Technical Support to solve a problem
Determine software circumventions when fixes are not feasible
Have a real passion for software support, as demonstrated by previous internships, work experience, projects, or publications
That means you can write an email with perfect spelling and grammar, be able to speak confidently and professionally, and be a rock star with summarizing complex solutions to customers in plain, readable English
At SAS, it's not about fitting into our culture – it's about adding to it.
Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Our commitment to diversity is a priority to our leadership, all the way up to the top; To qualify, applicants must be legally authorized to work in EU, and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer.All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment.SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified "sas.If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact
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