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    SAP Program Manager - Reading, United Kingdom - MANNING SERVICES LIMITED

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    Job Description

    Job Title: SAP Program Manager

    Location: Reading, England

    Full-time / Permanent

    Job Description:

    Experience 12+ Years

    AMS Support Project Manager (SAP FICO/ SD/MM) (SAP FICO/ SD/MM)

    Key Responsibilities

    You will be in a client facing position and be responsible for managing service delivery for applications

    Ensure availability of application and continuity of services

    Monitor & report status of services and ensure services as per agreed SLAs

    Ensure that team capacity is monitored on a continuous basis against ticket inflow and provide input for capacity planning meetings

    Ensure effective management of RCAs, Problems, etc.

    Participate and present weekly/monthly Service Review Meetings

    Resolve escalated issues on a timely basis

    Communicate progress and status to the Steering Committee on a regular basis.

    Independently take up and participate in Business workshops, Design End to End solutions with customer

    Delivery management and Extensive experience in leading the SAP AMS engagements.

    Should possess natural analytical way of thinking and troubleshooting issues.

    Understanding new business strategies, providing recommendations for automated solutions to support new strategies.

    Keep project owners and sponsors well informed of progress and challenges. Analyze and present updates regarding project performance, risks, issues, mitigation plans and change requests.

    Prepare and/or present documentation to Information Services Leadership Team and business stakeholders.

    Experience with the following project tools especially valued: ServiceNow SPM (Strategic Portfolio Management), JIRA, Microsoft Teams, Smartsheet, MS Projects or other project planning software.

    Experience with meeting planning and facilitation.

    Experience with vendor management and vendor selection (Requests for Proposal) highly valued.

    Strong analytical and problem-solving skills with the ability to deal with ambiguity and lead through change.



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