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    Operations Manager - Aberdeen, United Kingdom - PALACE HOTEL (PETERHEAD) LIMITED

    PALACE HOTEL (PETERHEAD) LIMITED
    PALACE HOTEL (PETERHEAD) LIMITED Aberdeen, United Kingdom

    2 weeks ago

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    Description

    Join our exceptional team:

    • We are currently looking for exceptional people to join our team at the Palace Hotel (Peterhead) Ltd and have a great opportunity for an Operations Manager.

    As the Operations Manager, you will be expected to take complete control and have accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting the hotel's set criteria.

    The ideal candidate will be a hands-on manager with excellent leadership skills and have the ability to prioritise tasks, preferably with at least 3 years' experience as a Head of Department or Assistant/Duty Manager.


    Key Responsibilities of the role:

    Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.

    Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations.

    Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership.

    Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customersMonitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward.

    To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.

    Support the General Manager with projects as well as the daily operation of the hotel.

    To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests.

    Duty Management Shifts as required.
    Ensuring all employees consistently achieve product and hospitality service standards.

    Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.

    To act on behalf of the General Manager in their absence.
    To carryout quality training and coaching in a systematic and professional manner.
    Monitor and comply with all company and legal statutory requirements.

    Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.

    To carry out the departmental welcome induction to the set company standard.
    Complete performance reviews in line with Company policy and ensure agreed objectives are set.


    Requirements of the role:
    Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.

    Strong rooms and food and beverage backgroundTo be able to lead and motivate your team providing day to day leadership and direction.

    To be able to drive sales and profitability forward.
    Excellent Customer service skills, standards driven, good organisational skills.

    To be able to make decisions in a fast-paced environment and to enjoy itBe familiar with the use computer systems.

    What do we offer?Competitive salaryExcellent on-going support, training and development28 days holiday including Bank Holidays per annumStakeholder Pension entitlementFree meals whilst on dutyDiscounted hotel room rates
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