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Aberdeen

    Network Operations Manager - Aberdeen, United Kingdom - Association for Project Management

    Association for Project Management
    Association for Project Management Aberdeen, United Kingdom

    1 week ago

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    Description
    Are you ready to play a key role in propelling organisations on their data driven journey?

    Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

    Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

    If these values are important to you, and you are looking to take the next step in your career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Network Operations Manager.

    Our skilled team are experts in their field with market-leading experience and accreditation levels.

    This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per week (or more where operationally required), with remote working supported on other days.

    Our Network Services team apply deep expertise and innovative solutions to help solve challenges for our customers.
    The Network Operations Manager is responsible for the following:

    This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo).

    Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery.

    Facilitate risk assessments to identify, assess and mitigate the risk of service gaps.

    Manage customer expectations and be accountable for the quality of service delivery and customer satisfaction as per agreed contractual SLAs.

    Alongside Service Delivery Manager, produce regular service reports and ensure effective controls are in place to continually evaluate our service performance, calling out any key risks or issues.

    Encourage buy-in from key stakeholders and help coordinate engagement.
    Projects support
    Network professional with 5+ years experience
    Proven experience of Cisco (and other vendor) networking technologies, switching/routing/wireless/security.
    Experience of supporting large scale multi-site networks.
    Experience of customer account management.

    Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

    All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

    If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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