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    Network Operations Manager - Aberdeen, United Kingdom - Sword Group

    Sword Group
    Sword Group Aberdeen, United Kingdom

    3 weeks ago

    Default job background
    Description

    Sword propels organisations on their data driven journey; where decisions are based on facts, metrics are used to motivate, data is openly shared, and trust and transparency are prioritised above all else.

    Our skilled team are experts in their field with market-leading experience and accreditation levels.

    This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per week (or more where operationally required), with remote working supported on other days.

    Our Network Services team apply deep expertise and innovative solutions to help solve challenges for our customers.
    The Network Operations Manager is responsible for the following:

    This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo).

    Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery.

    Facilitate risk assessments to identify, assess and mitigate the risk of service gaps.

    Manage customer expectations and be accountable for the quality of service delivery and customer satisfaction as per agreed contractual SLAs.

    Alongside Service Delivery Manager, produce regular service reports and ensure effective controls are in place to continually evaluate our service performance, calling out any key risks or issues.

    Encourage buy-in from key stakeholders and help coordinate engagement.
    Projects support
    Network professional with 5+ years experience
    Proven experience of Cisco (and other vendor) networking technologies, switching/routing/wireless/security.
    Experience of supporting large scale multi-site networks.
    Experience of customer account management.

    All members of the Sword Network Solutions team are supported and encouraged to develop their career with Sword alongside a competitive salary, pension and healthcare package.

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