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    Customer Service Co Ordinator - United Kingdom - E Personnel Recruitment

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    Customer Service Co Ordinator | E Personnel Recruitment |UK

    Job Title:
    Customer Service Coordinator With consent from the LineManager you may ask to work from home on a Wednesday


    Competitive benefitspackage, including:

    28 days annual leave Private Medical Insurance orHealthcare Cash Plan for family cover Annual bonus scheme Pension schemeSharesave scheme Life Assurance Personal Accident Insurance Group IncomeProtection Cycle to work scheme Job Purpose and Scope: Customer Service...

    package, including: 28 days annual leave Private Medical Insurance orHealthcare Cash Plan for family cover Annual bonus scheme Pension schemeSharesave scheme Life Assurance Personal Accident Insurance Group IncomeProtection Cycle to work scheme Job Purpose and Scope: Customer ServiceCoordinator The Customer Service Coordinator is responsible for ensuring aseamless and customer-centric approach to service delivery, both internallyand externally.

    This role involves coordinating communication, managingappointments, updating records, and providing administrative support to theCustomer Service team.


    Principal Duties or Responsibilities:
    CustomerService Coordinator Receive and log incoming communication from customers,subcontractors, suppliers, and colleagues, ensuring prompt andcustomer-focused action.

    Update relevant records Schedule appointmentsbetween customers, Customer Service Managers, contractors, and techniciansProcess visit reports from Customer Service Managers, enter tasks into thesystem, and distribute instructions to technicians and subcontractorsCoordinate the procurement of subcontract labour and materials as required.

    Maintain a tracking system for material deliveries, informing CustomerService Managers of delivery dates. Process supplier invoices and submitthem to the Finance Department for payment. Manage appointments for theCustomer Service Director and Managers, updating calendars accordingly.

    Conduct outgoing welcome and courtesy calls to customers, accuratelydocumenting interact Collaborate with internal colleagues to providecomprehensive responses to customer inquiries.

    Assist Customer ServiceManagers in managing and closing open instruction Maintain departmentalmanual office files Provide administrative support to Customer ServiceManagers and Customer Service Executives as directed.


    Experience,Qualifications & Skills:
    Previous experience in a customer-focusedenvironment with excellent verbal and written communication skills. Abilityto prioritize and organize tasks effectively. Strong interpersonal skillsand computer literacy.


    Key Competencies:

    Customer Focus Problem SolvingDecision Making Planning and Time Management Tenacity Attention to DetailCollaboration Benefits Competitive benefits package, including: 28 daysannual leave Private Medical Insurance or Healthcare Cash Plan for familycover Annual bonus scheme Pension scheme Sharesave scheme Life AssurancePersonal Accident Insurance Group Income Protection Cycle to work scheme Ifyour application is successful, you will be contact shortly.

    The job titleand description in this advertisement may differ from the client'sofficial job description/contract .We appreciate your interest in thisrole.

    E-Personnel Recruitment aims to acknowledge all applications, but dueto the high volume of CVs we receive, this may not always be feasible.

    Youcan apply with the utmost confidence to E-Personnel Recruitment directly,experts in both Permanent and Temporary Recruitment, and a proud member ofthe Recruitment & Employment Confederation (REC), the professional bodyfor the recruitment industry.

    In the meantime, feel free to explore similarjob opportunities on our website:
    e- as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home

    When applying state you found this job on Remote Network.

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