- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: - Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
-
Care Navigator
13 minutes ago
Provide CIC Colchester, United KingdomDealing effectively as a point of escalation with complex queries from patients, other employees, managers and members of the public with regards to a defined range of Provide services To co-ordinate the care for patients across a range of Provide services and to navigate the pat ...
-
Receptionist / Care Navigator
1 week ago
Primary Care Careers Halstead, United Kingdom**About the Role**: · Hedingham Medical Centre are seeking a receptionist/care navigator to join our growing practice on a part-time basis for 10.5 hours per week, covering Monday 13:00-18:30 & Thursday 13:30-18:30, across our two sites. · In this essential front-line role at the ...
-
Receptionist / Care Navigator
1 week ago
Primary Care Careers Braintree, United Kingdom**About the Role**: · Mount Chambers Surgery has an opportunity for a receptionist to join our team on a full-time basis or we would possibly consider 2 x part-time applicants on a job-share basis. · There is more to our receptionist roles than answering the phone and making appo ...
-
Care Navigator
1 week ago
Primary Care Careers Ipswich, United Kingdom**About the Role**: · As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit 2 enthusiastic and flexible care navigators, with strong customer service skills, for The Derby Road Practice in Ipswich. Both positions will be for ...
-
Care Navigator
3 days ago
Suffolk Primary Care Stowmarket, United Kingdom**Medical Receptionist / Care Navigator **(Full or part time hours per week) · **DEBENHAM GROUP PRACTICE **(Part of Suffolk Primary Care) · A full/part time vacancy has arisen in our busy yet friendly reception team. This could be full time consisting of 37 hours per week or part ...
-
Care Navigator
1 week ago
Thorpe-le-Soken Surgery Clacton-on-Sea, United KingdomTo support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the ...
-
Care Navigator
1 day ago
GROVE MEDICAL CENTRE Felixstowe, United KingdomOur Reception Team is growing. · We are looking to increase their reception team to manage the huge daily workload of an extremely busy GP Surgery. · Applicants should ideally have previous experience of working within a surgery and of using SystmOne. · You must have a strong abi ...
-
Care Navigator
3 days ago
Suffolk Primary Care Stowmarket, United KingdomJob Summary To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff. To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective ...
-
Cancer Care Navigator
2 days ago
East Suffolk and North Essex NHS Foundation Trust Colchester, United KingdomMacmillan Cancer Care Navigator · An exciting opportunity has arisen to become a Macmillan Cancer Care Navigator for ESNEFT based at Ipswich Hospital with travel to local community settings · Would you like to work in a supportive team environment, where you can make a real diffe ...
-
Health Care Navigator
4 days ago
Primary Care Careers Maldon, United Kingdom**About the Role**: · Longfield Medical Centre has an opportunity for health care navigators to join our team on a full or part time basis depending on the applicant's requirement.** **Various shift patterns available. · You will excel in providing first-rate customer care and ha ...
-
Health Care Navigators
1 week ago
Longfield Medical Centre Maldon, United KingdomLongfield Medical Centre are hiring · We are looking for professional Health Care Navigators to join our growing team. · As a Health Care Navigator, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. Yo ...
-
Health Care Navigators
1 week ago
Longfield Medical Centre Maldon, United KingdomLongfield Medical Centre are hiring · We are looking for professional Health Care Navigators to join our growing team. · As a Health Care Navigator, you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. Yo ...
-
Ews Care Navigator
1 day ago
Provide CIC Colchester, United KingdomTo assess by telephone people readiness to change and identify support needed to improve lifestyle and self-management capacity and organise access to relevant services · - Helping people to find and use local services they need and if necessary signpost · - To follow up client d ...
-
Ews Care Navigator
1 week ago
Provide CIC Colchester, United KingdomTo assess by telephone people readiness to change and identify support needed to improve lifestyle and self-management capacity and organise access to relevant services · - Helping people to find and use local services they need and if necessary signpost · - To follow up client d ...
-
Receptionist / Care Navigator
21 hours ago
Primary Care Careers Long Melford, United Kingdom**About the Role**: · Long Melford Medical Practice is looking to appoint an enthusiastic Receptionist/ Care Navigator who will complement our existing team. · We are open to patients between 08.30 am and 18.30 Mondays to Fridays. Our Care Navigation team provides invaluable supp ...
-
Receptionist / Care Navigator
1 week ago
Primary Care Careers Clacton-on-Sea, United Kingdom**About the Role**: · Old Road Medical Practice has an opportunity for a receptionist/care navigator to join our team on a full or part time basis, covering shifts between 7.30am and 6.30pm. · In this essential front-line role at the practice, receptionists help patients to acces ...
-
Receptionist / Care Navigator
2 days ago
Primary Care Careers Chelmsford, United Kingdom**About the Role**: · Chelmer Medical Partnership · ** **has an opportunity for a receptionist to work across our three sites in Chelmsford. · ** **The shift pattern is: 1.00pm - 6.30pm and flexibility is required to be able to work extra hours to support colleagues' sickness, ho ...
-
Cancer Care Navigator
4 days ago
East Suffolk and North Essex NHS Foundation Trust Ipswich, United KingdomAn exciting opportunity has arisen to become a Macmillan Cancer Care Navigator for ESNEFT based at Ipswich Hospital with travel to local community settings until 31st March 2025. · Would you like to work in a supportive team environment, where you can make a real difference to ca ...
-
Receptionist/care Navigator
21 hours ago
Primary Care Careers Basildon, United Kingdom**About the Role**: · In this essential front-line role at Laindon Medical Group, Basildon, receptionists/care navigators help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. ...
-
Receptionist / Care Navigator
4 days ago
Primary Care Careers Chelmsford, United Kingdom**About the Role**: · Little Waltham & Great Notley Surgery has an opportunity for a receptionist to join our team on a part-time basis for 20 hours per week, covering morning, afternoon and evening shifts, plus 1 Saturday in 12. · There is more to our receptionist roles than ans ...
Receptionist / Care Navigator - Coggeshall, United Kingdom - Colne Valley PCN
6 days ago
Description
About the RoleThe Coggeshall Surgery has an opportunity for a receptionist to join our team on a part-time basis for hours per week, on a Friday , with the flexibility to cover more hours when required.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include:About Us
Coggeshall Surgery provides GMS healthcare to the small town of Coggeshall and the surrounding rural area to whom we dispense medication from our in-house dispensary. We have received a rating of 'Outstanding' from the CQC and work closely with the other 5 local member practices of the Colne Valley PCN and the associated ARRS staff. The surgery has an enthusiastic and accomplished partnership and encourages a calm, responsive, person centred culture.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
