-
Precise Placements London, United Kingdom**Incident & Problem Manager - Major Incidents, P1 Incidents, Incident Management** · Our leading global law firm are actively looking to recruit an Incident & Problem Manager (Major Incidents, P1 Incidents, Incident Management) on either a contract or permanent basis to be respo ...
-
Incident Response Manager
5 days ago
NonStop Consulting Ltd London, United Kingdom**Incident Response Manager** · I am currently looking for an Incident Response Manager/ Assistant Manager to join my prestigious client. You will be working as a key part of their specialist Cyber Response team to help their prominent, large-scale Clients understand and respond ...
-
IT Incident Manager
5 hours ago
Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission ...
-
Incident Manager
6 days ago
Sterlings London, United KingdomIncident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to desig ...
-
Incident Manager
6 days ago
HCLTech Greater London, United KingdomJob Description · HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. ...
-
Incident Manager
3 days ago
Sterlings London, United KingdomJob Description · Incident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service ...
-
Incident Manager
1 week ago
La Fosse London, United KingdomKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you wil ...
-
IT Incident Manager
1 day ago
Valcon United KingdomWhat we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission is to combine p ...
-
Incident Manager
3 days ago
Sterlings London, United KingdomIncident Manager – Financial ServicesA leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team.The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and ...
-
Incident Manager
1 week ago
La Fosse London, United KingdomKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you wil ...
-
IT Incident Manager
4 hours ago
Valcon United KingdomWhat we doValcon is an acronym for Value Consulting as value is the central focus in everything we do.Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission is to combine premium c ...
-
Incident Manager
4 days ago
HCLTech London, United KingdomHCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMan ...
-
Incident Manager
2 days ago
JR United Kingdom united kingdom, United Kingdom FreelanceRequired Skills Good leadership and management skills, with the ability to inspire and influence across the organization.Experience in problem and incident managementService Management Understand the regions RTB budgetITIL certification or knowledge of ITIL processes is a plus. ...
-
Major Incident Manager
5 days ago
Sportingtech London, United KingdomJob Overview: · · Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional use ...
-
Incident Management Administrator
6 days ago
Petit Forestier UK Ltd Uxbridge, United Kingdom**Incident Management Administrator** · Are you an experienced administrative professional looking for a fresh challenge? Our depot are currently recruiting for an Incident Management Administrator to join their busy team. The Incident Management Administrator will report into th ...
-
Major Incident Manager
6 days ago
Sportingtech London, United KingdomJob Description · Job Overview: · · Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintai ...
-
Senior Incident Manager
5 days ago
Computappoint London, United KingdomSenior Incident Manager · Hybrid – 3 days per week onsite · London, W1S 1FE · The Client · This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials i ...
-
Major Incident Manager
6 days ago
Tata Consultancy Services London, United KingdomRole: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful difference ...
-
Major Incident Manager
1 week ago
Tata Consultancy Services London, United KingdomJob Description Role: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a ...
-
Major Incident Manager
4 days ago
MphasiS UK Ltd London, United KingdomJob Description · Job Title: Major Incident Manager/ITSM Process lead · Location: London, UK · Work Mode: Remote (When required need to travel to Mphasis London office) · Years of Experience Needed: - · Candidate should have 7+ years of in Incident management along with Change a ...
Incident Manager - Greater London, United Kingdom - HCLTech
Description
HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.
Incident Manager
Mandatory Skills - Jira, APM and Automation tools knowledge.
Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide:
o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application.
o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service.
o Support for DevOps technical input and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved.
o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service.
o Review / assess monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times.
o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews).
o Work with the tribes to coordinate and lead Service Recovery activities where required.
o Partner with tribe leads/service owners and development teams to ensure that solutions adhere to non-functional standards, ensuring reliability, resilience and scalability.
o Conduct and lead post incident reviews, work with teams to ensure problem records are logged, tracked and resolved in a timely manner (including root cause analysis & resolution).
o Build / review /improve service dashboards that show the current status of the whole Marco Polo production environment, and be able to report on recent performance.
o Build ability to understand and evaluate ongoing impacts of releases to ensure no downward trends in reliability and performance.
o Work with tribes, giving support for build/improvement of end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems.
o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI.