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    Incident Manager - London, United Kingdom - La Fosse

    La Fosse background
    Description

    Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop and mature processes and also look after requests.

    Location: London (1 day a week onsite)

    Remuneration: up to £60k + benefits

    Your role as Incident Manager:

    • Promptly respond to and manage incidents, minimising impact on operations.
    • Collaborate with cross-functional teams to coordinate incident resolution efforts.
    • Conduct post-incident reviews to identify root causes and implement preventive measures.
    • Develop and maintain incident process plans, ensuring readiness for unforeseen events.
    • Serve as a point of contact for communication during critical incidents.

    Ideally to be successful you will have:

    • 3 years of incident management experience.
    • Strong customer service background.
    • Excellent knowledge of request management
    • Global experience.

    Sound like you? Please apply directly for more detail



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