- Major Incident Command and Coordination: Take charge of leading and commanding bridge calls during major incidents, demonstrating exceptional control, coordination, and leadership skills. This role involves directing cross-functional teams, managing stakeholder communication effectively, and executing recovery strategies to ensure quick resolution and minimal service disruption.
- Regular Incident Management: Assume regular Incident Management duties, handling and resolving day-to-day IT incidents, especially during periods without major incidents.
- On-Call Duties: Participate in an on-call rotation, being readily available to manage and respond to major incidents outside of regular business hours.
- Process Improvement: Actively contribute to refining major and regular incident management processes, incorporating ITIL best practices to enhance overall efficiency and effectiveness.
- Post Incident Reviews: Conduct comprehensive Post Incident Reviews following major incidents to identify root causes, capture key learnings, and propose improvements.
- Communication and Documentation: Manage communication during major incidents and ensure accurate and timely documentation and reporting of all incidents.
- Collaboration with ITSM Team: Collaborate closely with the broader ITSM team, including Problem and Change Management, to ensure an integrated approach to incident resolution.
- KPI Monitoring and Analysis: Track key performance indicators for major incidents, utilizing data to drive continuous improvement in incident management processes.
- Task Force Management: Structure the incident response task force, assigning specific responsibilities to team members to ensure a coordinated approach. Remove roadblocks that may hinder the incident response process, proactively identifying tasks and delegating assignments.
- Professional Experience: Minimum of 4 years in IT Service Management, with a substantial focus on Incident and Major Incident Management in high-demand IT environments; online gaming industry experience required.
- Crisis Management Skills: Strong capabilities in managing complex incidents under pressure.
- Communication Proficiency: Excellent communication skills for managing internal and external stakeholder expectations during critical incidents.
- Analytical Abilities: Robust analytical skills for effective problem-solving and data-driven decision-making.
- ITIL Expertise: Strong understanding of incident response and problem management best practices and methodologies.
- Flexibility and Adaptability: Ability to seamlessly transition between major incident and regular incident management roles, including availability for on-call duties.
- Technical Acumen: Good grasp of the technical aspects relevant to online gaming platforms.
- Collaborative Team Player: Proven track record of effective collaboration within an ITSM framework.
- ITIL Certification: Possessing and demonstrating a deep understanding of IT Service Management principles and practices is a plus.
-
Precise Placements London, United Kingdom**Incident & Problem Manager - Major Incidents, P1 Incidents, Incident Management** · Our leading global law firm are actively looking to recruit an Incident & Problem Manager (Major Incidents, P1 Incidents, Incident Management) on either a contract or permanent basis to be respo ...
-
Incident Response Manager
6 days ago
NonStop Consulting Ltd London, United Kingdom**Incident Response Manager** · I am currently looking for an Incident Response Manager/ Assistant Manager to join my prestigious client. You will be working as a key part of their specialist Cyber Response team to help their prominent, large-scale Clients understand and respond ...
-
Incident Management Specialist
5 hours ago
Aveva London, United KingdomAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. · We're the first software busin ...
-
Incident Manager
1 week ago
La Fosse London, United KingdomKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you wil ...
-
IT Incident Manager
1 day ago
Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission ...
-
Incident Manager
1 week ago
Sterlings London, United KingdomIncident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to desig ...
-
Incident Manager
5 days ago
Sterlings London, United KingdomJob Description · Incident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service ...
-
Incident Manager
4 days ago
HCLTech Greater London, United KingdomHCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. · Incident Manager ...
-
Incident Manager
1 week ago
HCLTech Greater London, United KingdomJob Description · HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally. ...
-
IT Incident Manager
3 days ago
Valcon United KingdomWhat we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission is to combine p ...
-
Incident Manager
4 days ago
Sterlings London, United KingdomIncident Manager – Financial ServicesA leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team.The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to design and ...
-
Incident Manager
1 week ago
La Fosse London, United KingdomKeen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you wil ...
-
Incident Manager
6 days ago
HCLTech London, United KingdomHCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.Incident ManagerMan ...
-
IT Incident Manager
1 day ago
Valcon United KingdomWhat we doValcon is an acronym for Value Consulting as value is the central focus in everything we do.Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our mission is to combine premium c ...
-
Incident Manager
4 days ago
JR United Kingdom united kingdom, United Kingdom FreelanceRequired Skills Good leadership and management skills, with the ability to inspire and influence across the organization.Experience in problem and incident managementService Management Understand the regions RTB budgetITIL certification or knowledge of ITIL processes is a plus. ...
-
Incident Management Administrator
1 week ago
Petit Forestier UK Ltd Uxbridge, United Kingdom**Incident Management Administrator** · Are you an experienced administrative professional looking for a fresh challenge? Our depot are currently recruiting for an Incident Management Administrator to join their busy team. The Incident Management Administrator will report into th ...
-
Major Incident Manager
6 days ago
Sportingtech London, United KingdomJob Overview: · · Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional use ...
-
Major Incident Manager
1 week ago
Tata Consultancy Services London, United KingdomRole: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a meaningful difference ...
-
Major Incident Manager
1 week ago
Tata Consultancy Services London, United KingdomJob Description Role: Major Incident Manager · Job Type: Permanent · Location: London · Careers at TCS: It means more · TCS is a purpose-led transformation company, built on belief. We don't just help businesses to transform through technology. We support them in making a ...
-
Senior Incident Manager
1 week ago
Computappoint London, United KingdomSenior Incident Manager · Hybrid – 3 days per week onsite · London, W1S 1FE · The Client · This is a great opportunity to join a globally operating trading organisation. They are committed to responsible business practices and believe that the supply of energy and raw materials i ...
Major Incident Manager - London, United Kingdom - Sportingtech
Description
Job Description
Job Overview:
Sportingtech is seeking a dedicated and experienced Major Incident Manager with a strong aptitude for command and coordination. This role is crucial for efficiently managing and resolving major incidents to minimise service impact and maintain exceptional user experiences. Additionally, this role involves regular Incident Management responsibilities and requires an on-call commitment to address critical issues promptly.
Key Responsibilities:
Qualifications and Experience:
Additional Skills and Competencies:
Major Incident Manager professionals in London
-
Ikram Hassan
Physician Assistant
-
Anthony Clanza
Procurement Systems, Data & Analytics Consultancy
-
Naz Nilofer
Helpdesk Analysts
-
Aktar Ali
This section needs updating
-
Shubham Umraniya
Recent Graduate
-
Edward Emodi
Incident and Problem Management