- Providing support to ensure the monthly bill run is generated accurately & in a timely manner
- Proactively providing advice on changes to increase the accuracy of every bill run
- Reviewing & amending pricing for customers where required
- Ensuring central spreadsheets & databases are maintained correctly for ongoing effectiveness and accuracy
- Checking billed data against customer orders & manually bill non-automated billed services
- Dealing with customer billing enquiries and closing accounts
- Liaising with other depts to ensure and improve accuracy of billing
- Checking supplier invoices tally with data received & raising supplier claims
- Working with your line manager to improve on mistakes, identify ways to improve processes and drive forward efficiencies
- Provide Sensitive Customer Point of Contact
- Crown Commercial Reporting
- Complex Billing queries
- At least 2 years' experience in a Telecoms Billing role
- Proven track record of being able to provide deep dive analysis with the ability to produce and provide client bespoke reports specifically when dealing with invoice queries
- Minimum of 2 years' experience using the aBILLity billing system or AKJ
- Excellent communication skills both verbal and written
- A pro-active attitude with the ability to build excellent relationships with customers
- Good problem-solving skills and attention to detail
- Ability to work autonomously within strict parameters or as part of a team with common goals
- IT Microsoft office proficiency
- Exposure to databases
- At least 5 GCSE's including Maths and English
- Free daily breakfasts in the office
- Regular companywide events
- Monthly 'shining star' employee recognition awards
- Pension and life insurance
- Refer a friend scheme (£1,000)
- Mental health, financial and legal support
- Training and development plans
- Various annual volunteering opportunities
- Option to buy and sell holiday
- Employee Dream Ball - Quarterly chance to win £2.5k towards a dream
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning
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Senior Telecoms Billing Specialist - Reigate, United Kingdom - Opus Business Systems Ltd/T.A Telecom
Description
Would you like to work for Opus, one of the UK's largest independent Managed Service Providers who have recently been recognised as "Very Good" in the Best Companies to work for Awards?Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting 12 month fixed-term contract opportunity for a Senior Billing Specialist who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development.
Where? Join our Billing TeamThe Senior Billing Specialist role will be responsible for:
Salary c£40k DOE
25 Days Holiday + 8 Bank Holidays
Hybrid opportunity (3 days a week in Reigate office)
12 Month FTC
Other organisations may call this role Senior Billing Coordinator, Senior Billing Clerk, Senior Billing Analyst, Senior Billing Advisor.Who? are we looking for?
We are seeking a Senior Billing Specialist with:
Culture is important to us as are our values
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.
We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.
We are a Disability Confident employer and Living Wage accredited.
Become part of our exciting success story
Senior Telecoms Billing Specialist professionals in Reigate
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Jane Ford
School Nurse/Wellbeing Advisor