- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
- Manage all service telephone, email and walk-in enquiries.
- Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
- Carry out external inspections where necessary prior to handover to customer
- The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
- Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
- People focused with the confidence and personality to develop long term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills " to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
- Customer focused " able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
- Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
- A good technical awareness or understanding of vehicles and components is desirable, but not essential.
- Experience of upselling products or services is desirable, but not essential.
- Honest with high levels of integrity.
- Must have a valid UK drivers licence
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 5 days ago
Vehicle Service Centre Hounslow, United Kingdom Full timeService Advisor · Location: Hounslow, TW3 2EB (Located right outside of Hounslow's Railway Station) · Salary: From 30k upto 35k (based on experience) · Job type: Monday to Friday (07:30-17:30) Alternate Saturday (07:30 - 13:00) · An exciting opportunity to join a dynamic team f ...
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Perfect Placement (UK) Ltd London, United Kingdom Full timeService AdvisorHours: Monday to Friday 8.00am to 6.00pm. · Saturdays are worked on a rota basis. · Basic Salary: up to £33,000 p.a. (depending on experience). · Great Bonus Opportunity On average £10,000 p.a. on top of the basic salary · Training Scheme: career development with t ...
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 5 days ago
Inchcape Retail Limited Hyde, United Kingdom Full timeService Advisor – Audi Hyde · Basic Salary up to £32,146.07 DOE + OTE up to circa £39,000 · 45 Hours · Create experiences you can be proud of. · Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our cust ...
-
Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Perfect Placement (UK) Ltd Godalming, United Kingdom Full timeService AdvisorTrainees welcome to apply · Pay: Up to £30,000 Basic DOE · Hours: pm Monday - Friday only · We are currently advertising on behalf of an Automotive Independant Service Garage who are currently recruiting for a Service Advisor to assist in their busy Service Departm ...
-
Service Advisor
Found in: Click to Hired UK C2 - 3 days ago
Auto Skills UK Epsom, United Kingdom Permanent, Full timeSERVICE ADVISOR · Basic Salary - £25,500 · OTE - £35,000 · Location - Epsom · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. · Responsibilities of a Service Advisor · T ...
-
Service Advisor
Found in: Talent UK 2A C2 - 1 day ago
Holt Recruitment Ltd Epsom, United Kingdom Full timeService Advisor - £31,000 – Main Dealership – EpsomOur client, a main dealership in Epsom is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent be ...
-
Parts & Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
BPH Attachments Pulborough, United Kingdom Full timeJob Title: Parts & Service Advisor · Location: Ashington, West Sussex, RH20 2LW (Office Based) · Salary: £29,000 per annum, plus bonus · Job Type: Full Time, Permanent · Working Hours: 8am - 5:30pm · About BPH: · BPH Attachments are the UK's leading Excavator Attachment specialis ...
-
Parts and Service Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Vanta Staffing Limited Amersham, United Kingdom Full timeVanta Staffing High Wycombe are looking for a Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talkin ...
-
Customer Services Advisor
Found in: Talent UK C2 - 4 days ago
Post Office Epsom, United Kingdom Full timeSummary · Salary : Starting from £ · Reporting Line: Branch Manager · Contract Type: 6 months fixed term contract · Location: Milton Keynes · Closing Date: 13/05/2024 · Please note: this role requires the successful candidate to be available to work every other saturday. ...
-
Technical Customer Service Advisor
Found in: SonicJobs Direct Apply UK - 22 hours ago
Bennett and Game Recruitment LTD Sevenoaks, United Kingdom Full timeOur client is looking for a Technical Customer Service Advisor, to join their Internal Service team, working from their offices in the Sevenoaks. The role will involve liaising over the telephone with customers and providing them with technical support and quotations for our clie ...
-
Client Service Advisor
Found in: Talent UK C2 - 1 day ago
Corinium Care Worcester Park, United KingdomAbout The Role · Based in Surrey £40,000 - £45,00 per annum OTE based on experience You will be responsible for being the first point of contact for Trinity Homecare and its associated brands and service lines. Reporting to the Group Head of Sales, the Client ...
-
Advisor services
Found in: Jooble UK O C2 - 3 days ago
Premier Work Support Reigate & Banstead, Surrey, United KingdomPremier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey. · This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environ ...
-
Service Advisor
Found in: Appcast UK GBP C2 - 6 days ago
Lloyd Recruitment - Reigate Dorking, United Kingdom Full timeWe are working with an independent and growing business based in the local area, who are looking for a confident Service Advisor, who shares their passion for cars and is looking to grow within a local and supportive team environment. · Whether you're a recent college / universit ...
-
Service Advisor
Found in: Talent UK C2 - 3 days ago
Autotech Recruit Dorking, United Kingdom PermanentAre you a driven, enthusiastic and motivated individual with a passion for customer care? Would you like to work as part of a successful team in a main dealership? · My client is looking for an experienced Service Advisor to join their team and help continue to provide excellent ...
-
Service Advisor
Found in: Talent UK 2A C2 - 13 hours ago
Auto Skills UK Croydon, United Kingdom Full timeSERVICE ADVISOR Basic Salary - £32,400 OTE - £37,200 Location - Croydon Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor · Take Service D ...
-
Service Advisor
Found in: Talent UK 2A C2 - 1 day ago
Holt Recruitment Ltd Weybridge, United Kingdom Full timeService Advisor - £30,000 – Main Dealership – Weybridge Our client is a main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Weybridge. Hours , Saturdays on a rota 09.00 – 13.00.Preferential serv ...
-
Service Advisor
Found in: Appcast UK GBP C2 - 5 days ago
Perfect Placement (UK) Ltd Feltham, United Kingdom Full timeService AdvisorBasic Salary Up To £35,000 + Bonus · 45 Hour Week Monday - Friday / Saturday Morning Rota · Family Run Dealer Group, Close-Knit Enjoyable Working Environment · 22 Days Holiday + Bank Holidays, Discounted High Street Retailers, Buy / Sell More Leave, Many More Benef ...
-
Customer Service Advisor
Found in: Talent UK 2A C2 - 3 days ago
Premier Work Support Reigate & Banstead, Surrey, United KingdomPremier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey. · This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environm ...
-
Service Advisor
Found in: Talent UK 2A C2 - 1 day ago
Holt Recruitment Ltd Brentford, United Kingdom Full timeService Advisor - £31,000 – Main Dealership – Brentford Our client, a main dealership in Brentford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team. The Service Advisor role comes with a competitive salary of £31,000 with an ex ...
-
Service Advisor
Found in: Click to Hired UK C2 - 5 days ago
Auto Skills UK Gunnersbury, United Kingdom Permanent, Full timeSERVICE ADVISOR · Basic Salary - £23, ,000 DOE · OTE £28,000 - £35,000 · Working Hours - Mon - Fri 08:00-18:00 and 1 in 2 Saturday 08:00 - 13:30 · Location - Brentford · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always co ...
Service Advisor - Epsom, United Kingdom - Renault UK
Description
Our Service advisors are highly valued members of the team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer's expectations, anticipating their future needs, and building long term trusted relationships.
Key Duties:
Person Requirements
The hours for this position are Monday to Friday 8.00am to 6.00pm and Saturday 8.30am to 12.30pm on a rota basis.
Salary: £21,000 to £24,000 per annum plus commission OTE £31,000 to £34,000 per annum. Salary is subject to experience.
Wilsons value diversity and we recognise that different people bring different perspectives, ideas, knowledge and culture, and that this difference brings great strength.
How to apply
To apply for the this exciting opportunity, please send your CV and a covering letter to
Successful candidates will be contacted to arrange an interview. Due to the high amount of applications we receive, we are not able to get back to you if you are unsuccessful.