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    Salesforce Business Analyst - London, United Kingdom - Wipro

    Wipro
    Wipro London, United Kingdom

    3 weeks ago

    Default job background
    Description

    The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We are an exciting organisation to work for, ranked as a "Top Employer" as part of the Top Employer Institute annual listings. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

    Experience:

    Implementation experience in cloud based CRM platforms like SFDC Service Cloud is required.

    Skills:

    • Collaborate with Business, IT Business Partners, Architects and Tech Leads to elaborate on the requirements.
    • Build effective and productive key business stakeholder relationships (including BPO).
    • Early involvement in solution design and estimations. Knowledge for Salesforce business analyst
    • Understands how the IT solution supports the Business Process End2End. Has process and IT landscape expertise in healthcare.
    • Analyse main business processes and requirements and translate into IT solutions.
    • Responsible to maximize the use and acceptance of standard/catalogue-based solutions to support business needs driving industry best practices processes.
    • Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints.
    • Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution.
    • Ongoing validation of deliverables against requirements.
    • Flexibly respond to shifting business needs and priorities.
    • Prior to UAT validates that solution meets business requirements.
    • Train key users and ensure availability of training and support materials.

    Responsibilities:

    • Proven knowledge of business process and its KPI's, including best practices to support the relevant business processes {Sales and Services processes}.
    • Customer facing consulting, good stakeholder management skills are required.
    • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
    • Prefer minimum 8+ years of IT experience, including Agile.
    • Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among global work groups

    Certifications:

    • AppBuilder
    • Admin
    • Analyst

    Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome

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