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    2nd Line IT Support Engineer - Brixworth, Northamptonshire, United Kingdom - Lucid Connect Ltd

    Lucid Connect Ltd
    Lucid Connect Ltd Brixworth, Northamptonshire, United Kingdom

    1 week ago

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    Description
    2nd Line Support Engineer
    Brixworth, Northamptonshire – Permanent

    Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.

    Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a dedicated customer.

    customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.

    We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.

    At least 24 months previous IT support experience in a 2nd Line capacity
    Experienced troubleshooting Microsoft Applications, Azure, Active Directory, Office 365, Group Policy
    Windows 10/11 Operating Systems / Apple and Android mobile operating systems
    Ability to install and configure hardware, software and operating systems, Laptop/Desktop break fix
    Proficient in basic networking, TCP/IP, switching and administration, DHCP / DNS
    Good understanding of PC hardware set-up and configuration

    A Driving Licence is Essential & a DBS Check will be required

    Microsoft Professional Certifications
    ITIL Foundation

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