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    Deputy Stores Manager - London, United Kingdom - Bulgari

    Bulgari
    Bulgari London, United Kingdom

    1 week ago

    Default job background
    Retail
    Description
    Mission
    Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction.

    Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service customers.

    Primary Responsibilities

    Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.

    Lead sales team by examples on the floor.
    Reach sales targets and manage the boutique in order to achieve sales objectives and KPI's.
    Support Store Manager to propose and implement action plans to improve results.
    Support with the Boutique's Weekly trade report.

    In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.

    Supervise After Sales Service request providing excellent service.
    Organize and implement store rotations, shifts and holidays.
    Support the Store Manager regarding in-store training and team briefing.
    Support Store Manager and team in CRM / develop loyal customers.
    Additional Responsibilities
    Support Store Manager with induction of new joiners.
    Support Store Manager in opening and closure procedures.
    Support Store Manager in upholding uniform and grooming standards.
    Support store administrative where needed and necessary.

    Technical Skills
    Knowledge of Luxury Business
    Selling skills
    CRM techniques and tools
    Store procedures and process
    Store operation application (Beanstore, CRM, SAP etc...)

    Soft Skills
    Strong Negotiation Skills
    Drive for Results
    Decision Making
    Ownership
    Business Acumen
    Influential – Motivating Others
    Commitment
    Managerial Effectiveness
    Planning & Organization
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