- Responding to high volume inbound customer service calls
- Inputting customer data into the CRM system to make sure we store and are using the best information to make decisions
- Tracking queries from customers, suppliers and agents - ensuring every query is resolved efficiently
- Building great relationships with colleagues in the team and other departments
- Contacting customers regarding contract queries and being the first point of contact for customers and suppliers
- Working with sales agents within the Manchester office
- You'll have good customer skills and will have previous experience in a customer focused environment.
- Have a 'can-do' attitude and be able to step up to the challenges of working in a fast paced, dynamic, and developing organisation.
- You are an excellent communicator, bringing your personality to work and interacting with people on a human level. Motivation and a positive attitude are key to this role.
- Know your way around a computer and be comfortable with new solutions that could enhance our ways of working.
- Initiative and a desire to learn & grow with the business.
- Able to work autonomously on a day-to-day basis. Your manager and team will be based in Corby.
- Office hours pm Monday to Friday. We're happy to talk about agile & flexible working requests.
- 33 days holiday (including bank holidays) - and if that's not enough you can also buy & sell holidays too.
- Yearly company-wide holiday (eligible upon completion of settling in period)
- Summer and Winter Parties
- Employee Assistance Programme - with 24/7 access to a Remote GP
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life Assurance cover
- Ongoing opportunities to progress your career
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Customer Service Advisor - Manchester, United Kingdom - Utility Bidder Ltd
1 week ago
Description
Who are we
We're Utility Bidder. Since our launch in 2009, we've helped more than 75,000 UK businesses switch energy suppliers and save over 45% on their energy bills. Our mission is to become the number 1 energy broker within the UK.
We're recruiting for a Customer Service Advisor who is passionate, ambitious, and excited to be a part of our mission.
What you'll be getting up to
The role will be a great fit if
What's on offer
If you're ready to take the next step in your career with a company that values your skills and contributions, apply today We look forward to hearing from you.
