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    Data Centre Technician - Reading, United Kingdom - Amazon Data Services UK Limited

    Amazon Data Services UK Limited
    Amazon Data Services UK Limited Reading, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

    We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

    We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.


    You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

    You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

    And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

    A unique opportunity to join AWS as a Data Centre Technician.

    You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems.

    You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary.

    You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff.

    You understand all aspects of the equipment you support.

    You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.


    You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

    You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.


    24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business.

    Travel may be required up to 10% of the time.


    Responsibilities:

    • Troubleshooting of facility and racklevel events within internal Service-Level Agreements (SLAs)
    • Perform root cause analysis of equipment failures
    • Ensure all safety procedures are adhered to while performing work
    • Respond to off hour emergency calls per on call rotation for any one of the region's sites
    • Fully comply with all physical security procedures and policies
    Key job responsibilities


    Problem Solving:
    Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
    Escalation point and technical trouble-shooter for all Systems and problems
    Deep diving into Linux server issues
    XEN service virtualization troubleshooting


    Technical:
    Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
    Remediation of physical layer outages, both Systems & Network
    Remediation or recovery of physical power issues on racks
    Participate in Data Center power & cooling events


    Operations:
    Meet 24x7 On-Call requirements and response during shift rotations.
    Install & configure racks of hosts in line with internal SLAs
    Triage & resolve trouble tickets for all devices in your region
    Data Center point of contact for all High Severity issues
    Physical replacement of server and network device parts
    Ensure correct rotation of parts & spares
    Help define metrics to increase our customer uptime
    Enforcing Amazons Security Best Practices
    Interact with third party vendors & contractors
    Contribute ideas to improve operational efficiency


    Project Management:
    Participate in and deliver on a number of high impact small to mid-scale projects
    Participate in team meetings for metric analysis and project status updates
    Help build the world's largest Cloud infrastructure


    Mentoring:
    Share knowledge and help educate less technical staff on the best practices related to all service owner issues

    We are open to hiring candidates to work out of one of the following locations:

    London, GBR | Thames Valley, POST-BER, GBR

    About the team
    Diverse Experiences
    AWS values diverse experiences.

    Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

    If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

    Why AWS?
    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

    We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Inclusive Team Culture
    Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    Mentorship & Career Growth
    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

    Work/Life Balance
    We value work-life harmony.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    We are open to hiring candidates to work out of one of the following locations:

    Reading, GBR

    BASIC QUALIFICATIONS

    • Commutable to the Thames Valley Region
    • Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and oncall situations.
    • Bending, lifting, stretching, and reaching
    • Standing and walking for up to 8+ hours a day
    • Ascending and descending ladders, stairs, and gangways safely and without limitation
    • Work in a noisy environment
    • Computer Hardware experience
    • Computer Networking experience
    PREFERRED QUALIFICATIONS

    • Associate's degree or higher in ITrelated field applicable certifications or/and equivalent professional or military experience
    • Networking experience with CCNA and/or Network+ certifications
    • Experience with CISCO, Juniper and other commodity networking devices
    • Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
    • Networking Protocols (OSI Model)
    • Copper/Fibre Optic Testing/Cabling Standards
    • All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
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