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    Customer Success Manager, Commercial - London, United Kingdom - Kpler group

    Kpler group
    Kpler group London, United Kingdom

    1 week ago

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    Description

    Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.

    Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients.

    Your role involves creating data-driven stories that empower clients in their industries.
    Your expertise helps Kpler navigate markets successfully. Join our team of 500+ talented people from 35+ countries worldwide.

    You will help our financials customers achieve their goals, and this is only possible by understanding the users' needs and by having an outstanding knowledge of the Kpler offering.

    Coach users to be experts on our terminal, Excel add-in, API and data integration.
    Help the commercial teams uncover upsell/cross-sell opportunities based on clients' needs.
    Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);
    Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;

    You'll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.

    You have about 4 years of experience as a customer success manager preferably in energy, commodity markets, shipping, or working for a data provider, and have worked with CRM tools;
    It will be an added benefit if you have experience of the financial sector as you will be managing our portfolio of Financial clients
    You are comfortable with data and understand its relevance
    Ideally have experience with programming languages like Python or R;
    You are a critical thinker with attention to details and a problem solver capable of constantly producing and curating support content
    You are methodical, analytical and good at prioritizing, the nature of this role involves dealing with multiple stakeholders and projects simultaneously
    You genuinely care about your clients and take ownership of projects, and keeps an eye on long term goals
    We foster relationships and develop creative solutions to address market challenges with cool features and solutions.
    hey, how can i help you today?

    Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements.

    We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community.

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