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Oxford

    Service Management Lead ITIL - Oxford, Oxfordshire, United Kingdom - University of Oxford

    University of Oxford
    University of Oxford Oxford, Oxfordshire, United Kingdom

    1 week ago

    Default job background
    Description
    Functional Analysis Team Lead

    Human Resources, Littlegate House, 16/17 St Ebbes, Oxford, OX1 3PT

    The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence.

    Our research plays a key role in tackling many global challenges, from reducing carbon emissions to developing vaccines and much more.

    Human Resources (HR) is a trusted partner at the University, providing a broad range of specialist HR services across academic and professional departments.

    We have an exciting opportunity to join our HR Systems team as the Functional Analysis Team Lead.

    This is an exciting opportunity to play a key role in managing and enhancing the functionality of the Universities HR Systems, driving continuous improvement to existing systems and supporting projects to deliver new system functionality to meet the evolving needs of HR within the University.

    What We Offer
    As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
    ~ An excellent contributory pension scheme
    ~38 days annual leave
    ~ A comprehensive range of childcare services
    ~ Family leave schemes
    ~ Cycle loan scheme
    ~ Discounted bus travel and Season Ticket travel loans
    ~ Membership to a variety of social and sports clubs

    About the Role

    Leading one of the three teams within HR Systems you will oversee the workload and priorities of a team of Functional Analysts which support the Universities principal HR System, PeopleXD, alongside other HR Systems, e.g.

    Health and Safety systems.


    • You will line manage the Functional Analysis team members and oversee their work, ensuring the effective methods of managing workload and priorities are followed.
    • You will ensure that the team resolve support incidents swiftly and escalate to the appropriate software vendor as required, supporting the team as necessary to resolve complex cases.
    • Analyse and implement, or oversee the implementation of, appropriate HR system solutions to ensure the Universities ongoing compliance with changes to legislation, policy and statutory requirements.
    • You will play an integral part in the planning and execution of continuous improvement projects undertaken within the HR Systems team. Working closely with the HR Systems management team to identify, prioritise and plan activities and resource assignment to support the team's various objectives.
    • Regularly meet with system suppliers to review performance against service level agreements, escalate support cases and work with the vendors to ensure resolutions are found.
    • Contribute to the work of HR Systems IT project teams, manage the team's resource in support of projects, and work as part of these teams as required in accordance with the University's project management methodology.
    • Please review the job description for a full list of duties.
    About you


    • You will be analytical and enjoy solving problems, be able to understand and communicate technical ideas and solutions as well as business requirements, confidently to a range of stakeholders.
    • You will have an ability to plan, organise and prioritise workload across a wide range of projects or workstreams to meet business and user requirements. You will have a track records of working effectively as part of a team, ideally with experience of leading a team.
    • You will have had experience of working within a business systems service desk environment, be familiar with defining and writing reports, able to adapt to changing procedures and technologies and have an ability to identify improvements to systems or processes.
    • Possess high levels of attention to detail and accuracy with a willingness to learn and able to acquire new skills quickly.
    • Familiarity with defining and writing reports using SQL and PowerBI/SSRS, would be welcomed, although training will be provided as appropriate. You will be a confident user of the MicrosoftTM Office toolset, email and web browsers.
    • ITIL and PRINCE2 qualification, or experience in working in projects to a recognised methodology would also be beneficial.
    • You will be expected to handle confidential information within the confines of the Data Protection Act 1998, GDPR and Information Security policies.
    Application Process

    You will be required to upload a supporting statement, setting out how you meet the selection criteria, curriculum vitae and the names and contact details of two referees as part of your online application.

    Interviews are currently scheduled to be held week commencing 10 July 2024.


    Contact Person :
    Ffion Fry
    Vacancy


    ID :
    173212


    Contact Phone :
    Closing Date & Time :

    25-Jun :00


    Pay Scale :
    STANDARD GRADE 8


    Contact Email :

    Salary (£) :

    #J-18808-Ljbffr
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