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Egham

    1st Line support - Egham, Surrey, United Kingdom - Grassroots Recruitment Limited

    Grassroots Recruitment Limited
    Grassroots Recruitment Limited Egham, Surrey, United Kingdom

    1 week ago

    Default job background
    Description
    1st Line Support Consultant – in a Service Management consultancy.

    My client are a BMC Platinum partner and support the Service Desk package and other Service Management tools produced by themselves.

    Reporting to the Service Delivery Manager the Service Desk Consultant will be responsible for managing incoming tickets via phone, email and Self Service portal.

    If your background is in 1st line Support in perhaps an O365, Windows, Microsoft, ServiceNow, Cloud environment then this role is a more specialist position and full training will be given on the BMC and proprietary products as long as you have a passion for excellent Service Management.

    Tickets from a range of BMC and client owned Service Management products.

    Training will be provided on how to triage under the guidance of the Service Delivery Manager and the wider professional service and technology office teams.

    The role offers an exciting opportunity to work within a small team with opportunity to gain experience in Service Management.

    The role will be home based with the requirement to travel to Egham, Surrey on a weekly basis, with occasional travel to client sites as required.

    Previous experience working on in a Service Desk environment would be advantageous, as well as an understanding of IT Infrastructure (such as cloud compute and containers – Kubernetes/Dockers).

    Candidates must Must be UK passport holder for potential security clearance. 6% Employer Pension Contribution, Death in Service Coverage at 4x salary & Income Protection. Holiday Entitlement starts at 20 days + UK bank holidays (FTE), rising to 25 days + bank holidays after 5 years of continuous service
    Application Response Policy
    Recruitment & Diversity Statement

    We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

    ITIL, O365, Windows, BMC, Service Now
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