- • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
- • Windows Client Administration
- • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- • Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
- • Identify, log, and resolve technical problems with software applications or network systems.
- • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
- • Where required, administer, and resolve issues with associated end-user workstation network software products.
- • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- • Expertise in supporting network devices and servers in business environments.
- • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
- • Explain and document technical issues in a clear way to technical teams, and business stakeholders.
- • Have a proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune, etc.
- • Develop in-depth technical knowledge and domain expertise within End User Computing technologies.
- • Proactive and passionate about the EUC world, with strong interpersonal skills and excellent time management skills
- • Strong capabilities in Windows 10 support, migration, and deployment.
- • If necessary, liaise with third-party support and PC equipment vendors.
- • Perform related duties consistent with the scope and intent of the position.
- • Hands-on Experience in End-to-end Desktop/Laptop life cycle management.
- • Experience and desire to work in a Global delivery environment.
- • Communication and Analytical skills
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- Active Directory
- Exchange
- Apple OS
- SCCM
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
- 5+ years of relevant experience.
- Freshers and IT Students are also welcome but with IT backgrounds.
- Ready to travel 12-18 Miles as per the requirement.
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Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Description:
Personal Attributes:
In-depth knowledge of:
Basic knowledge of:
IT Qualifications
At least one of the following:
Experience in a similar role
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
