Senior Support Engineer, DevTools Bamboo - United Kingdom - Work180

Description

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are giving priority to candidates who can work PST hours (8 am-5 pm) as we aim to support across multiple timezones. You will be fully remote so If you have the flexibility to adapt to this schedule, we encourage you to apply

About the role

If you love solving the deepest and most technical problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has what you're looking for. Reporting to the Enterprise Support Manager for DevTools, your focus will be our Bamboo customers. You will be responsible for navigating between tickets, mentoring your team, and deescalating difficult situations with customers.

Compensation

At Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:

Zone A: $120,400 - $150,227

Zone B: $108,400 - $135,205

Zone C: $99,900 - $124,689

Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

At Atlassian, we strive to design equitable, explainable,and competitive compensation programs. To support this goal, the baseline of our range is higher thanthat of the typical market range, but in turn we expect to hire most candidates near this baseline.Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.In the United States, we have three geographic pay zones. For this role, our current base pay rangesfor new hires in each zone are:

Zone A: $120,500 - $140,800

Zone B: $108,500 - $126,700

Zone C: $100,000 - $116,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit for moreinformation on which locations are included in each of our geographic pay zones. However, please confirmthe zone for your specific location with your recruiter.

Your background

5+ years in technical support role with Java/J2EE application troubleshooting

You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.

Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)

Experience with Version Control Systems such as git, Mercurial, and SVN

Experience with continuous integration and delivery

Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).

Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP

Scripting languages (Bash/sh)

Networking (protocols, proxies, firewalls, authentication, and authorization)

JVM analysis using thread dumps, heap dumps, and garbage collector logs