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Carlisle

    Manager commercial - Cumbria, United Kingdom - Tebay Services

    Tebay Services
    Tebay Services Cumbria, United Kingdom

    2 weeks ago

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    Description

    The Food and Experience Manager is a hands-on front of house role that is responsible for leading and coaching the Station Managers to ensure we deliver exceptional food quality to our customers and delight our customers with our service.

    This person should be passionate about building great teams who deliver exceptional food quality and service.

    Lead and inspire the Station Managers to drive commercial success through delivery of a quality food offer and by delighting customers with our service the Westmorland way
    Work in partnership with the lead chef to ensure we are delivering quality food to our customers every time as defined by the food team and following agreed specs and recipes
    Work with each Station Manager to ensure we have clear deployment in place for every shift to maximise commercial success by driving sales
    Have strong recruitment and succession plans in place to ensure all Stations have 100% compliance to our family tree structure with signed off Station Managers, Service Leaders and Colleague Trainers (and also relevant cooks and baristas)

    Ensure all Station Managers are using My Westmorland People to ensure we have the most up to date colleague data, holidays are managed effectively using the system, rostas are posted with at least 3 weeks notice for colleagues and colleagues are correctly clocking in for shifts and are paid accurately and on time.

    Ensure all colleagues working within in each station are properly trained to standard and 100% training compliance on My Westmorland Learn
    Ensure all stations are H&S and Food Safety compliant and achieve 5 star EHO audits front of house
    Ensure all Customer seating areas, indoor and outdoor and wash-up areas are clean and tidy, maintained regularly by a specific team
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