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    Technical Post Sales Consultant - Reading, United Kingdom - REAKT Recruitment Ltd

    REAKT Recruitment Ltd
    REAKT Recruitment Ltd Reading, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Post-Sales Technical Consultant

    Document Solutions | ECM | SaaS

    WFH with travel to customer sites throughout the UK & Europe

    Up to £40,000 + company car scheme + further benefits

    We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated to helping businesses achieve their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe.

    Post Sales Technical Consultant Position Overview:

    We are seeking a dynamic and experienced Post-Sales Technical Consultant to join our clients team. The ideal candidate will play a crucial role in ensuring the successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs.

    Responsibilities of the Post Sales Technical Consultant:

    • Serve as the primary technical point of contact for clients after the sales process.
    • Lead the technical implementation of our solutions, ensuring smooth deployment and integration with clients' existing systems.
    • Conduct in-depth technical assessments of clients' requirements and develop customised implementation plans.
    • Provide expert guidance and support to clients during the implementation phase, addressing technical challenges and ensuring successful adoption of our solutions.
    • Collaborate with cross-functional teams to troubleshoot technical issues and escalate to the appropriate departments when necessary.
    • Deliver comprehensive training sessions to clients' technical teams, ensuring they are equipped with the knowledge and skills to effectively utilize our solutions.
    • Act as a trusted advisor to clients, offering strategic insights and recommendations to optimize the performance and value of our solutions.
    • Stay up-to-date with industry trends and emerging technologies, continuously enhancing your technical expertise and sharing knowledge with internal teams.

    The Post Sales Technical Consultant with have the following requirements:

    • Proven experience in a similar role, preferably within the Document Solutions / ECM sector.
    • Strong understanding of software development methodologies and technologies, including but not limited to: Tungsten Automation, M-Files, DocuWare, Hyland etc.
    • Must be available & flexible to travel the UK & to Europe
    • Have SC clearance
    • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
    • Demonstrated experience in project management, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines.
    • Customer-centric mindset with a passion for delivering exceptional service and support.
    • Problem-solving skills and the ability to think creatively to overcome technical challenges.
    • Willingness to travel occasionally for client meetings and on-site support.

    What the successful Post Sales Technical Consultant can expect to receive:

    • A Competitive salary of up to £40,000 (D.O.E) and performance-based bonuses.
    • 26 vacation days
    • You will receive a laptop and all other things you need to properly perform your job
    • A modern and pleasant working environment.
    • Contribution to health insurance and pension premium
    • Opportunities for career advancement and professional development.
    • Dynamic and collaborative work environment with a focus on innovation and excellence.
    • Work-life balance initiatives, including flexible working hours and remote work options.
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