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    Tech Lounge - London, United Kingdom - Dabster

    Dabster
    Dabster London, United Kingdom

    1 week ago

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    Description

    Dunton Tech Lounge Guru:

    · Direct Face-to-Face customer support for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.

    · Provide walk-up and Deskside support for a given coverage area.

    · Improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.

    · Partner, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution and, if necessary, root cause identification.

    · Manage customer queues.

    · Develop and maintain accurate support documentation.

    · Identify potential escalations and proactively alert Tech Lounge Lead as needed.

    · Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.

    · A strong desire to continuously learn, and share learnings with others.

    · Overall, provide a world-class employee support experience with an exceptional emphasis on quality resolutions and customer support.

    Qualifications & Key Skills:

    · - years in a corporate IT department providing end user support across a wide range of environments.

    · Strong customer service/consulting/training skills.

    · Proven ability to work together with global IT teams, colleagues and partners.

    · Excellent networking and relationship building skills.

    · Process oriented with problem solving skills.

    · Proficient in Microsoft Office applications, Mobility Devices and Windows operating systems.

    · Experience with multiple infrastructure environments and understanding their relationships ( operating system, hardware, data center, security, network, voice, mobile devices, end user and server/ web related applications).

    · Bachelor's degree in Computer Science, Business Administration, information Systems or another field with related work experience.

    · Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows , or , Network such as CCNA or CCNP.

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