Jobs

    Senior IT Support Engineer - City of London, United Kingdom - Hays Technology

    Hays Technology
    Hays Technology City of London, United Kingdom

    1 week ago

    Default job background
    Education / Training
    Description
    Your new company
    Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence.

    With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.

    Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.

    The Job
    Deploy, configure, secure,monitor and migrate Linux servers and services
    Configure, support and monitor the network
    Support Windows servers, including MSSQL, IIS and AD services
    Support Microsoft Office Suite, Microsoft Teams and Office 365 platform
    Support for Google Classroom and Adobe Creative Suite
    AD SAML SSO integration and deployment
    Instal and configure Windows and Mac computer systems, network equipment, printers and scanners
    Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face
    Ensure security updates are applied.
    Monitor and maintain computer systems and networks
    Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process
    Maintain records of software licenses
    Manage stocks of equipment, consumables and other supplies
    Identify internal training requirements
    Troubleshoot email delivery issues and work with service providers
    Plan and undertake scheduled maintenance upgrades
    Account administration for students and staff on all platforms
    Solving access problems
    Support students and staff with their own devices on site
    Maintain and troubleshoot classroom Audio Visual equipment
    Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.
    Obtaining replacement or specialist components, fixtures or fittings
    Deal with specialist consultants and developers as needed
    Any other ad hoc duties the role may reasonably requirePerson Specification

    We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills.


    Required Skills and Experience of:
    Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected.
    Configuring, securing, monitoring and supporting the network, dealing with connectivity issues.
    Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS

    MySQL/MariaDB/MSSQL database maintenance:
    creating, dumping and restoring databases, using SQL to query and update data
    MS Office including Office 365
    AD Administration on Windows Server in a hybrid Azure environment
    PowerShell scripting for AD, O365 and Exchange Online administration
    Awareness of IT security standards and practice
    Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra

    DesirableSkills and Experience of:
    Managing mobile device management (MDM) for devices such as iPads
    Moodle platform upgrades, support and PHP tweaking
    Raspberry PI devices
    SMTP relay smart hosts
    Python scripting
    Web proxies such as Squid.
    Familiarity with SIP would be an advantage.
    Basic web skills (CSS) and graphics manipulation is an advantage.
    IP CCTV systems
    Server firmware and BIOS upgrades
    LDAP and Shibboleth authentication services, with Apache Tomcat running on Java
    The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users.
    Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve
    Work well under pressure with a logical approach to tasks
    Close attention to detail with an ability to see the bigger picture
    Excellent interpersonal skills and the ability to work in a team environment
    A proactive approach and the ability to be self-managing and innovative
    Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution
    Good time management skills
    Flexibilitywith out of hours work is essential.

    The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills.

    Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions.

    Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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