Jobs
>
London

    Client Support Senior Analyst - United Kingdom - Depository Trust & Clearing Corporation

    Depository Trust & Clearing Corporation
    Depository Trust & Clearing Corporation United Kingdom

    3 weeks ago

    Default job background
    Description

    Are you ready to make an impact at DTCC?

    Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

    Pay and Benefits:

    • Salary range £24000-£26000 per annum with bonus
    • Comprehensive health and life insurance and well-being benefits, based on location
    • Pension / Retirement benefits
    • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
    • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

    The impact you will have in this role :

    Being a member of the Client Contact Center team this is a client support role focuses on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.
    The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.

    Your Primary Responsibilities :

    • Handling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.
    • Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.
    • Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.
    • Pro-actively monitor and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.
    • Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach.

    **NOTE: The Primary Responsibilities of this role are not limited to the details above. **

    Qualifications:

    • Bachelor's degree preferred or equivalent experience

    Talents Needed For Success:

    • Minimum of 2 years of related experience
    • Superior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)
    • Excellent troubleshooting and customer service skills.
    • Ability to create accurate documentation with an attention to detail.
    • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.

    We offer top class training and development for you to be an asset in our organization

    Note this role comes with an attractive shift allowance of £3500 per annum

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    #J-18808-Ljbffr
  • Harnham

    Analyst/senior Analyst

    1 week ago

    Harnham London, United Kingdom

    **Analyst/Senior Analyst** · **£40,000 - £70,000** · **LONDON** · A great opportunity to work as an Analyst/Senior Analyst for a leading Sports betting company · **THE COMPANY** · This company is a world-leading international sports betting and gambling company. They have a very ...

  • BCT Resourcing

    Senior Analyst

    1 week ago

    BCT Resourcing London, United Kingdom

    Senior Analyst - Actuarial and Funding Risk · London · £65,000 - £75,000 per annum · Investment management and pension services provider for public sector pension funds seeking a Senior Analyst across Actuarial and Funding Risk in their London office. · Company client pleased to ...

  • Harnham

    Senior Analyst

    3 weeks ago

    Harnham London, United Kingdom

    **SENIOR ANALYST** · **LONDON** · **£60,000-£70,000 +BENEFITS** · **THE COMPANY**: · This organisation is one of the largest online retailers and provides various products; low or high-end. They are a unique online seller and looking for a Senior Analyst to provide in-depth analy ...

  • Harnham

    Senior Analyst

    2 weeks ago

    Harnham London, United Kingdom

    **Senior Analyst** · **London** · **£50,000 - £60,000** · We are seeking a highly skilled and experienced Senior Marketing Analyst to join a global retailer. · The Senior Marketing Analyst will be responsible for leading the collection, analysis, and interpretation of marketing d ...

  • WeDo Technology Solutions Limited

    Senior Analyst

    6 days ago

    WeDo Technology Solutions Limited London, United Kingdom

    Senior Analyst | Adobe/Google Analytics | Contract | Social Listening | £300-£400 per day| Remote · WeDoTech has recently partnered with a leading communications company who are currently in the market for a Senior Analyst to work on an account which is renowned for it's yummy go ...

  • Harnham

    Senior Analyst

    1 week ago

    Harnham London, United Kingdom

    **SENIOR ANALYST - COMPLIANCE** · **London - Hybrid** · **£55, ,000** · **THE COMPANY**: · One of the largest FTSE 100 sports betting and gaming entertainment groups is expanding its Compliance function and is looking for a Data Analyst or Data Scientist to join its growing team. ...

  • BCT Resourcing

    Senior Analyst

    6 days ago

    BCT Resourcing London, United Kingdom

    **Senior Analyst - Forecast Modelling** · **London** · **£45,000 - £60,000 per annum** · - Support the maintenance and upkeep of existing Retail Forecasting models · - Develop brand new Retail Forecasting models, initially on the mortgages portfolio with scope to work on differen ...

  • Harnham

    Senior Analyst

    1 week ago

    Harnham London, United Kingdom

    **SENIOR ANALYST** · **LONDON** · **£50,000-£65,000 + BONUS + BENEFITS** · **THE COMPANY** · This organisation is a global Fintech start-up who are going through a major international growth phase. They are very very data-led and really putting data at the heart of decisions. · * ...

  • eFinancialCareers

    Senior Analyst

    3 weeks ago

    eFinancialCareers London, United Kingdom

    **Decision Science - Modellers** · Credit risk; PD; LGD; EAD; SAS; Python; Model development; Modelling; IRB; Ifrs9; Banking; London · A Leading UK Retail and Commercial Bank has an immediate requirement for multiple Credit Risk Modellers to join their Decision Science. · This is ...

  • Experis LTD

    Senior Analyst

    3 weeks ago

    Experis LTD London, United Kingdom

    **Senior Analyst - Data Analytics** · **Location: UK Wide (Remote)** · **Salary: £44, % Bonus** · We have an exciting opportunity for a Senior Analyst - Data Analytics to join one of our clients, a global recruitment company. You will join the data analytics team to support busin ...

  • Linklaters

    Senior Analyst

    2 weeks ago

    Linklaters London, United Kingdom

    **Purpose of the team** · The purposes of the Tactical Opportunities & Competitive Intelligence team are: · - To identify and maximise short to medium term business development and direct revenue generation opportunities that are aligned with the Firm's strategy. · - To support o ...

  • Harnham - Data & Analytics Recruitment

    Senior Analyst

    1 week ago

    Harnham - Data & Analytics Recruitment London, United Kingdom

    **SENIOR ANALYST - RISK MODELS** · **UP TO £45,000 + BENEFITS** · **LONDON, EDINBURGH, OR BRISTOL** · **THE COMPANY** · Are you looking to work with one of the UK's leading banks? This is an unmissable opportunity if you are an ambitious Analyst that's looking to develop and grow ...

  • IDEX Consulting Ltd

    Senior Analyst

    2 weeks ago

    IDEX Consulting Ltd London, United Kingdom

    We've been retained for a search on behalf of a global law firm who have appointed a global head who has launched an award winning regulatory consulting practice as part of the firms wider offering - the team advise the law firms regulated clients (PRA /FCA) clients globally in a ...

  • Oliver James

    Senior Analyst

    1 week ago

    Oliver James London, United Kingdom

    Investment management and pension services provider for public sector pension funds seeking a Senior Analyst across Actuarial and Funding Risk in their London office · Oliver James are pleased to be working with an investment management and pension services provider for public se ...

  • BCT Resourcing

    Senior Analyst

    6 days ago

    BCT Resourcing London, United Kingdom

    Senior Analyst, Credit Risk Modelling · London / Remote · £50,000 per annum · I have an exciting opportunity for a credit risk modeller to join a major banking client in the city. · - Permanent role · - Up to £50,000 + package · - 2 days per week in the office · - Reputable, incl ...

  • eFinancialCareers

    Senior Analyst

    2 weeks ago

    eFinancialCareers London, United Kingdom

    We have an opportunity for a senior analyst to assist with our European operations. The RAAR team in the EMEA region is focused on prudential rules interpretation and risk oversight for local regulated entities (including a European bank, the UK branchof an Australian bank, and n ...

  • Lloyds Banking Group

    Senior Analyst

    1 week ago

    Lloyds Banking Group London, United Kingdom

    **End Date** · Friday 31 March 2023 · **Agile Working Options** · Other Agile Working Arrangements / Open to Discussion · **Job Description Summary** · Sitting within our Risk function, Decision Science is a centre of excellence for analytics, modelling and customer insights. The ...

  • Sphere Digital Recruitment

    Senior Analyst

    2 weeks ago

    Sphere Digital Recruitment London, United Kingdom

    **Senior Analyst - Leading Media Owner - 43k** · **The Company** · This is brand new role at one of UK's leading publishers, they boast some iconic brands and deliver quality, accurate and real time content/news across the country. You will be needed to support the development an ...

  • Harnham

    Senior Analyst

    1 week ago

    Harnham London, United Kingdom

    **SENIOR ANALYST · LONDON (HYBRID) · UP TO £70,000 + BENEFITS** · **Company** · Our client is a well-known international brand looking to help craft out their global ecommerce. · **The role** · You will: · - Understand performance of UK business inside out, own end-to end perspec ...

  • Appcastenterprise

    Senior Analyst

    6 days ago

    Appcastenterprise London, United Kingdom

    **End Date** · Friday 03 February 2023 **We support agile working - click here for more information on agile working options.** · **Agile Working Options** · Other Agile Working Arrangements / Open to Discussion **Job Description Summary** · Sitting within our Risk function, Deci ...