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    Customer Support Engineering Intern - Romsey, United Kingdom - Altair Engineering

    Altair Engineering
    Altair Engineering Romsey, United Kingdom

    3 weeks ago

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    Description

    Job Summary:

    We are currently looking for a Customer Success Intern in Altair UK. You will collaborate closely with the Customer Success Team, Technical Support Team, Sales Force/Operations Team, and Account Managers and Sales channels. This posting is for a position within our Data Analytics Customer Success Team. The intern would most likely report to the US or EMEA technical support managers,

    What You Will Do:

  • Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
  • Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases
  • Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries
  • Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios
  • What You Will Need:

  • Confident self-starter who can work well with minimum supervision and strong attention to detail.
  • Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results
  • Collaborative, team oriented, yet able to initiate and drive customer support engagements
  • Sense of urgency, pragmatism and a solution-oriented approach to solving problems
  • Experience with analytics / data science software
  • Basic knowledge of IT management
  • Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise
  • Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
  • English language fluency – another language (German, Spanish, French) is not essential but highly welcome
  • How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business "Firsts"
  • Embrace Diversity and Take Risks
  • What We Offer in the UK:

  • Monthly Student-Paid.
  • Flexible Working Hours (Work from Home and Office).
  • Attend offices once or twice a week for Training & Development - Free training on Altair products.


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