- Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
- Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases
- Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries
- Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios
- Confident self-starter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results
- Collaborative, team oriented, yet able to initiate and drive customer support engagements
- Sense of urgency, pragmatism and a solution-oriented approach to solving problems
- Experience with analytics / data science software
- Basic knowledge of IT management
- Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise
- Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
- English language fluency – another language (German, Spanish, French) is not essential but highly welcome
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business "Firsts"
- Embrace Diversity and Take Risks
- Monthly Student-Paid.
- Flexible Working Hours (Work from Home and Office).
- Attend offices once or twice a week for Training & Development - Free training on Altair products.
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Customer Support Engineering Intern - Romsey, United Kingdom - Altair Engineering
Description
Job Summary:
We are currently looking for a Customer Success Intern in Altair UK. You will collaborate closely with the Customer Success Team, Technical Support Team, Sales Force/Operations Team, and Account Managers and Sales channels. This posting is for a position within our Data Analytics Customer Success Team. The intern would most likely report to the US or EMEA technical support managers,
What You Will Do:
What You Will Need:
How You Will Be Successful:
What We Offer in the UK: