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    Sales Assistant - United Kingdom - Home Hardware Scotland Ltd

    Home Hardware Scotland Ltd
    Home Hardware Scotland Ltd United Kingdom

    2 weeks ago

    Default job background
    Description

    At Wright's Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere. As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

    Responsibilities

    • Being part of the team creating a friendly, pleasant and welcoming environment in Wright's Home Hardware at all times.
    • Serving customers in a pleasant and courteous manner ensuring their wellbeing.
    • Assist customers on range, variety and suitability ensuring the purchase meets their requirement.
    • Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the Company's related products list.
    • Help to promote the company website as an online brochure for shop customers to use.
    • Promote the company's delivery service to shop customers.
    • Ensure stock items are filled up daily, keep shelving tidy and assisting with product display.
    • Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced.
    • Ensuring that all purchases are charged at the correct price and paid for by customers.
    • Responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times.
    • Deal with exchanges and refunds in line with company policy.
    • Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers.
    • Deal with incoming telephone calls from customers and colleagues using the company salutation.
    • When taking breaks ensure that a member of staff is in the sales area.
    • Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager.
    • Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance.
    • Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check.
    • Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner.
    • Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly.
    • Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock.
    • Carry out any other duties as required from time to time by the Shop Manager.
    Skills Required
    • Organisational skills and the ability to multitask.
    • Good time keeping.
    • High level of personal hygiene.
    • Comply at all times with the company dress code.
    • Flexible in the hours you are able to work.
    • Comply at all times with the company Health & Safety policy.

    VISIT OUR CUSTOMER WEBSITE FOR TIPS & TUTORIALS

    #J-18808-Ljbffr
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