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Design Team Lead
3 days ago
Beyond The Book Birmingham, United KingdomWe are looking for a Design Team Lead to lead a multi-disciplinary design team and advance the creative offering of a thriving in-house agency in Birmingham. This is a full-time, permanent role with hybrid working, and salary £38k-£42k depending on experience. · **The Company** · ...
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Hardware Team Lead
4 days ago
Yoh Solutions Ltd Birmingham, United Kingdom Full timeHardware Team Lead · Birmingham · Highly Competitive + Private Health Care and additional benefits · Are you ready to be involved in transforming the EV industry? · We are working with an innovative company who is dedicated to overcoming the challenges hindering charging infrast ...
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Highways Team Lead
1 week ago
Mott MacDonald Birmingham, United Kingdom**Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.** · As Infrastructure Team L ...
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Operations Team Lead
3 days ago
Blank Space Recruitment Ltd Birmingham, United Kingdom**Operations Team Lead - AV Warehouse** · **Birmingham** · **£30,000 - £32,000** · Superb opportunity to join this fantastic AV production agency in the West Midlands as Operations Team Lead in their busy warehouse. · **The company** · This leading events and production agency ha ...
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Administration Team Lead
2 days ago
Stantec Birmingham, United KingdomWe are currently seeking an Administration Area Team Leader to be based in our Birmingham office. We can offer you a welcoming environment to work in, a strong learning culture, and the opportunity to play an important role in our functional support teams that support a group of ...
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Software Team Lead
3 days ago
Mexa Solutions LTD Birmingham, United KingdomYou love software and all things development - but see yourself more as a manager · As a natural born leader, you thrive on your people leadership skills and want to act as a mentor and support a team of software developers and QAs? · You will be part of an international company, ...
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Team Lead
2 days ago
Black Country Healthcare NHS Foundation Trust West Bromwich, United KingdomTo direct and oversee the day-to-day delivery of clinical services provided by the Crisis Intervention/Home Treatment service which is inclusive of the Paediatric Liaison Service and the management of the CAMHS 136 Suite. ...
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Network Team Lead
4 days ago
Uniting Ambition West Midlands (Region), United Kingdom**Network Team Lead, Midlands, £50,000 - £65,000** · This is a global business with a recognisable global brand, investing heavily in the latest technology. · Your role will be to provide detailed technical skills and resources needed to support the ongoing operation of Network s ...
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Software Controls Team Lead
5 days ago
wa consultants Birmingham, United KingdomJob Reference: 051sb · Job Location: United Kingdom, Birmingham · **Job Type**: Permanent · A Software Controls Team Leader Role is now available to work for my Birmingham based client The business are leading the way within their industry and expanding the controls and Embedded ...
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Communication and Engagement Team Lead
1 week ago
Department for Business and Trade Birmingham, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £53,560 - £63,481- National: £53,560 - £60,118 London: £57,026 - £63,481- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Grade 7**Contract type**: · - Fixed term · - Loan · - Secondment ...
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Retail Team Lead, Operations
2 days ago
Canada Goose Inc. Birmingham, United KingdomCompany Description · Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To ...
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Retail Team Lead, Experience
3 days ago
Canada Goose Inc. Birmingham, United KingdomCompany Description · Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To ...
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Team Lead
1 week ago
Syncreon Minworth, United KingdomMinworth are recruiting for a Operations Team Lead. · **How you will contribute** · - Develop and maintain Standard Work and Quality processes to ensure a 'Right First Time' product to the customer. · - Manage manpower in the area to ensure the operation runs smoothly. · - Elimin ...
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Aml Kyc Team Lead, Client Assessment Team
1 week ago
KPMG Birmingham, United Kingdom**Job details**: · **Location**:Birmingham, Watford · **Capability**:KPMG Business Services · **Experience Level**:Associate/Assistant Manager · **Type**:Full Time · **Service Line**:Risk Operations · **Contract type**:Permanent · **Job description**: · **The Role** · This is als ...
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Administration Team Lead
1 week ago
Black Country Healthcare NHS Foundation Trust Black Country, United KingdomThis is an exciting time to join the Black Country Healthcare Foundation Trust to be part of the mental health transformation You are invited to join a new service that has been co-produced with young people (roughly 18-25 years) that will work across health, social care and the ...
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Customer Service Team Lead
3 days ago
Connectment Smethwick, United Kingdom**Job Opportunity in Smethwick**: · **Customer Service Team Leader** · Join our team and be a part of a dynamic and forward-thinking company located in Smethwick. We are in search of a Customer Service Team Leader who is enthusiastic about providing exceptional customer experienc ...
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Band 3 Decontamination Team Lead
2 days ago
University Hospitals Birmingham Birmingham, United Kingdom**Job overview**: · The University Hospital Trust is part of one of the largest NHS Hospital Trusts in the UK and has an excellent reputation for the care that we provide. We value the contribution that all our staff make to a positive patient experience and are delighted to be a ...
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Senior Lead Administrator in Operations Team
3 days ago
Elitep Birmingham, United KingdomOur client who are based on Birmingham Business Park are expanding due to growth and now seeking to recruit a Senior Lead Administrator in Operations Team. The role will be busy fast paced and need someone with a attention to details with all round skills as follows skill Excel · ...
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Credit Control Team Lead
1 week ago
Centrick West Midlands, United Kingdom**West Midlands**: · **Job Ref** · **VFDIF0401/SB** · **Location** · **West Midlands** · - Credit Control Team Lead · - Birmingham, West Midlands · - We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things of residential property, with a national pr ...
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Team Secretary for Leading Financial Company
1 week ago
Progressis Birmingham, United KingdomJob Role- Secretary Jobs- Contract Type- Perm- Location- UK- Salary- £30,000 - £32,000- Date Added- 17/02/2023- Date Expires- 17/03/2023- Industry- Financial One of the world's largest independent financial companies is recruiting for a part-time Team Secretary to join their Birm ...
Team Lead - Birmingham, United Kingdom - Firstsource
Description
Contact Centre Experience is a MUSTLocation: Birmingham -Office BasedRole Title:
Team Leader
Working Hours:
Business hours for this role are between 7am and 12am, Monday to SundayJob descriptionYou'll be responsible for leading the performance of a team of customer service agents.
We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to delivery, in all that you do.
All that we ask in return is that you always strive to do your best, which you immerse yourself in our client's brand and most importantly you are always honest, open and transparent with our customers.
Key TasksResponsible for the ongoing coaching & development of all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed.
Continually look to improve customer satisfaction and minimise customer dissatisfactionImmerse and engage your team in both the vision and values of your associated Client's brand.healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognises and encourages success at every level.
Adhere to all quality procedures and associated time frames.Maintain effective relationships with service colleagues and key stake- holders to ensure the effective delivery of services.
Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with enquiriesKey CompetenciesAct as a mentor and coach the teamManage the quantity and quality of the teams workManage all team activitiesKnowledgeMinimum of one year's relevant supervisory experience in the financial industryPrevious experience of providing the effective planning, organisation and development of a teamExperience of delivering individual/group coaching to improve professionalism and overall metricsMotivate, develop, coach, train, induct employees to set performance standards, recognise achievement and deal with performance issuesExperience of working within a contact centre environmentAbout FirstsourceFirstsource is a people-centric company and a great place to work.
At Firstsource, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, Philippines,USA and UK.With more than a decade in the BPO industry, Firstsource has shown consistent year-on-year growth.
We have weathered economic downturns and come out of these even stronger – thanks to our sound management and clear objectives.