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    Service Desk Manager - Brighton, East Sussex, United Kingdom - Better Days Recruitment

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    Description
    Due to company growth and success, my client is looking to hire a permanent IT Service Desk Manager.

    The company is located on the outskirts of Brighton and provide full IT technical Support Services to external customers through an MSP service.

    The role is to manage the Service and SLA's around the Customers Service Desk requirements.
    Please note, this role is based in the office every day.
    Solid 2nd Line Service Desk experienceExperience of working for an MSP is essentialExperience of working with Microsoft technologies (incl.

    AD, Windows Server, DNS, DHCP, NPS)Experience in Cloud Solutions (Microsoft Office 365Experience in Virtualisation Technologies (VMWare, Hyper-V)Experience of working with Microsoft technologies (incl.

    AD, Windows Server, DNS, DHCP, NPS)Experience with Document Management SystemsHigh attention to detailExceptional customer service and engagementEnjoys working as part of a team and under own supervisionConscientious and enjoys taking accountability and providing a great serviceOrganised with good administration skillsDriving license is preferred

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