Defence Analyst - Hemel Hempstead, Hertfordshire, United Kingdom - Cloudsecurityexpo

Cloudsecurityexpo Hemel Hempstead, Hertfordshire, United Kingdom

5 days ago

Description

Job Title:
Defence ILS Professional - Specialist Services

Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.

An allowance of £5k per annum will be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance.

The terms of this allowance will be made available if you are successful in being recruited into this role, and will include onsite attendance.

As our Defence ILS Professional for Specialist Services, you'll play an important role in maintaining and managing a large / complex Managed Service for one our most important customers.

Providing an excellent customer experience is pivotal, whilst using data analytics to develop the wider team further equally.

You'll need to be the subject matter expert (SME) and deliver expertise to both technical and non-technical people to minimise risk of incident / problems on site.

As Defence ILS Professional, you'll be required to be on-call 24x7x365 (1 week in 2) and maintain the rota in alignment with the agreed service contract.

Managing, growing, and maintaining ILS activities with the Defence Sector. Managing, planning, and administrating complex ILS activities and strategies

Using your leadership skills to collaborate, create and develop the managed service by adhering to ITIL service operations model.

Using your ILS and operational experience to create and deliver a brilliant customer experience by understanding the customers' needs and expectations.

You'll help to champion and aid cost reduction within your area of responsibility.
An analytical mindset and approach to create strategies across the managed service.

You can provide excellent and collaborative stakeholder management across various lines of business such as 3rd party suppliers / contractors and multiple user authorities.

You have superb asset management skills in maintaining accurate records.
You're accredited in ITIL v4 foundation or at least working towards this.

Diversity and Inclusion:
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Including those from ethnic minority groups, disabled and neurodiverse people and women.

However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply.

Find out more about BT's D&I manifesto by searching on our website.
Discounted BT Broadband, TV & mobile packages and BT products
On target Bonus
10% pension contribution
Professional development and paid for industry certifications/qualifications.
Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
Well-being support for you and your family
Flexible and smart working (subject to business needs)
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

I experiment and identify opportunities for growth for both myself and the organisation.

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