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    2nd Line Service Desk Engineer - Preston, United Kingdom - Nextech Group Limited

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    Full time Customer Service / Support
    Description

    Role: 2nd Line Support Engineer
    Location: Preston, Lancashire
    Salary: Up to £32,000
    Industry: Logistic / Operations

    Overview:
    I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects

    Key Responsibilities & Technical Stack
    * Provide high level technical support to users via phone, email, and in person.
    * Install, configure, and maintain operating systems and software applications.
    * Collaborate with other IT team members to resolve complex issues and implement solutions.
    * Document support activities, procedures, and resolutions.
    * Participate in IT projects as required.
    * Strong knowledge of Microsoft Windows OS - MAC is also beneficial
    * AD, AAD, GPO - including DNS, DHCP, TCP/IP
    * Familiarity with networking including routers and switches - Draytek & Cisco
    * Server upgrades, installs and decommissioning
    * Citrix - other virtualisation beneficial - VMWare and Hyper-V
    * Excellent communication and customer service skills.

    Benefits:
    * Competitive salary up to £32,000 per annum.
    * 2 x year discretionary bonus (5%)
    * 25 days holiday plus your birthday off
    * Share scheme available
    * Opportunities for career advancement and professional development.
    * Pension scheme.
    * Health and wellness benefits.
    * Friendly and supportive work environment.

    If you are local to the Preston / Lancashire area then please get in touch. You can apply directly by sending your CV through to my email - ( tom . craig @ nextech - group . co . uk )



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