- This role plays an important part in the development and delivery of projects within the Customer Remediation Portfolio. The Modelling and Assurance Analyst will work as part of a virtual team of product, subject matter, and change specialists to facilitate the delivery and assurance of projects to compensate customers when the Bank have got things wrong. This is a role that balances commerciality with customer centricity to ensure an outcome is fair for the Bank and for the customer, as we rectify problems of the past as efficiently and accurately as possible.
- Each project will be different, it will involve different products, different Bank systems, different groups of customers and different issues that need to be fixed. What stays the same is how the Modelling and Assurance Analyst uses their analytical skills to ensure impacted customers are provided with the right amount of financial redress in a timely manner The role holder will be part of a team of Modelling and Assurance specialists, supporting each other's development, sharing best practice and looking to continually evolve the way that we do things in the team.
- Contribute to the Principles and Methodology used for defining the population of impacted customers and designing a calculation to put impacted customers back into the position they would have been in, had the issue not occurred
- Contribute to the Modelling Policy Document, a key artefact used to define the granular, technical details of the calculations used to produce and execute financial redress outcomes for customers.
- Contribute to defining the requirements for and under supervision, work with large data sets to create sophisticated models used to calculate financial redress outcomes for impacted customers, using software such as Microsoft Excel, Microsoft Access and programming / scripting languages such as VBA, SQL, SAS and Python
- Work closely with the Advanced Analytics Centre of Excellence team to maintain consistency and control of data sets used for Customer Remediation
- Assist in communicating the decisions and rationale behind the chosen approach to senior stakeholders across the organisation, with an emphasis on being able to translate complex, technical information into easily digestible formats for stakeholders with less technical backgrounds
- Contribute to the feedback loop on the Principles and Methodology, Modelling Policy and Business Requirements Document, to ensure consistency across projects involving similar products or problem statements and to ensure the population and financial redress calculations capture all impacted customer and corrects the underlying problem.
- Contribute to the analysis of key project artefacts to determine the appropriateness of data sources and filters used in producing a population of impacted customers and / or financial redress outcomes.
- Use sophisticated data analysis techniques and create models to reperform, test and assure the population of impacted customers and the calculations used to model financial redress outcomes for impacted customers, using software such as Microsoft Excel, Microsoft Access and programming / scripting languages such as VBA, SQL, SAS and Python, in line with the Modelling Policy document and / or the Business Requirements Document, in line with the Modelling Policy document and / or the Business Requirements Document.
- A high level of numeracy with respect to products in financial services, including the ability to analyse and reconstruct their historic performance
- Practical experience of working with, manipulating and analysing large, complex data sets to draw conclusions and communicate them to Key Stakeholders
- Strong written and verbal communication skills including the ability to own and develop policy documents, business requirements documents and / or quality assurance reports.
- Strong interpersonal skills and a track record of communicating with and influencing Key Stakeholders at VP and Director level
- Experience in breaking down complex, technical problems and communicating them to Key Stakeholders who may not have a technical background in an accessible way, to allow robust decision making
- Experience of working with retail and business bank products including but not limited to credit cards, commercial and retail mortgages, overdrafts, unsecured lending, retail finance etc.
- Comfortable using the Microsoft Office suite of products, particularly Microsoft Excel, Word, and PowerPoint
- Willingness to participate in an environment of continuous improvement, challenge the status quo with creative, innovative ideas and speak up in a constructive way when you see something that does not look right
- Ability to work effectively on your own and as part of a team
- Python (Working) - Knowledge of concepts and algorithms of Python language; ability to use Python to develop and maintain related applications and systems to meet business goals.
- SAS (Working) - Knowledge of SAS; ability to use SAS business intelligence software.
- SQL (Working) - Knowledge of relational database concepts and Structured Query Language (SQL) functions and features; ability to use SQL to interrogate and process data in a relational database.
-
Operational Assurance Analyst
6 days ago
The Curve Group Milton Keynes, United KingdomWe have an exciting, newly created job opportunity for a growing, ethical challenger bank. · The role of Operational Assurance Analyst will support the Bank's approach to the 1st line Operational Risk. Reporting into the Head of Operational Assurance, this position will support t ...
-
Tactical Response Co-ordinator
1 week ago
Mitie Northampton, United Kingdom**Mitie has a great opportunity for a Tactical Response Analyst,** · **Great company benefits such as, life assurance, health cover, pension and company sick pay.** · **Job Overview** · The Tactical Response Co-ordiantor will support with data analysis, file management, and sched ...
-
Customer Pathways Designer
3 days ago
West Northamptonshire Council Northampton, United KingdomAbout the role · West Northamptonshire Council are passionate about making the experience of anyone who interacts with us as straightforward as possible. Customer excellence is our driver and we need your help to make this a reality. We are a team of enthusiastic professionals wh ...
-
Advanced Analytics Specialist
1 day ago
Nationwide Building Society Northampton, United Kingdom**Contract Type**: Permanent · - **Ref**: R00AOR03540 · - **Closing Date**:28 February 2024 · We are looking for an advanced analytics specialist to join the Collections & Recoveries - Management Information Team on a permanent basis. · Collections is a highly regulated function ...
-
Commercial Analyst
2 days ago
Uniserve Holdings Limited Northampton, United KingdomUniserve is the UK's largest independent Global Logistics, Trade Management and Technology Group. As well as competitive pay and annual salary reviews, we offer: · - Discretionary Bonus · - Interest Free Company Loan (up to £1000 after 12 months service) · - Free On-Site Parking ...
-
System Coordinator
2 days ago
Great Bear Northampton, United KingdomCompany Description · Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify su ...
-
System Coordinator
5 days ago
Great Bear Northampton, United KingdomCompany Description · Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify su ...
-
Technologist - Maternity Cover
1 day ago
Virani Food Products Ltd Wellingborough, United KingdomYou may not have heard of Virani Food Products, but many of our ingredients are in the food that you eat every day. · Virani are experts at developing supply chains across the continents to bring the flavours of the world to the UK. Over many years our relationships with our supp ...
-
QA Tester
1 week ago
Weatherbys Wellingborough, United Kingdom**QA Tester** · **Salary: £25,000** · Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to deve ...
-
Supply Chain Analyst
7 hours ago
WALLACE HIND SELECTION LIMITED Daventry, United Kingdom Full timeWe are looking for a driven Supply Chain Analyst to help us manage our Procurement function in Northamptonshire. Responsible for the sourcing, supply and delivery of products and services together with implementation of all supplier policies, this is a great opportunity to take a ...
-
Bush and Company Rehabilitation Daventry, United KingdomLocation: Hybrid or remote · Department: Bush & Company · Job Type: Full time · Contract Type: Permanent · Salary: up to 35,000 doe · A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following li ...
-
Stock Supervisor
4 days ago
Ceva Logistics Kettering, United KingdomCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global cu ...
-
Reporting Analyst/business Analyst
3 days ago
Henderson Brown Recruitment Ltd Milton Keynes, United KingdomHenderson Brown · Reporting Analyst/Business Analyst - Milton Keynes - Up to £36,000 - Permanent · Monday - Friday, 8am - 5pm - Hybrid/On-Site Working · Henderson Brown is currently recruiting a Reporting Analyst/Business Analyst on behalf of a client of ours who is a global prov ...
-
Irb Modelling Analyst
3 days ago
Harnham - Data & Analytics Recruitment Milton Keynes, United Kingdom**IRB Modelling Analyst** · **Up to £75,000** · **Hybrid - Milton Keynes** · A great opportunity for an IRB Modelling Analyst to join a fast-packed and global bank. · **THE COMPANY** · A great opportunity to join one of the world's largest and most respected financial institution ...
-
IT Business Analyst
8 hours ago
Akkodis Warwickshire, United KingdomBusiness Analyst / IT / Documentation / Gap Analysis / Document Repositories / Requirements Catalogues / Requirements Management / Quality Assurance / Stakeholder Management - Remote / Warwickshire, 6 month contract, £ per day Inside IR35. · One of our leading clients is looking ...
-
Test Analyst
5 days ago
Adria Solutions Ltd Warwickshire, United KingdomTest Analyst - Hybrid Working - Up to £50K · On behalf of our growing client based in Warwickshire, we are recruiting an enthusiastic Test Analyst. As Test Analyst, you will be a key part of the development team, focused on assuring the quality of web solutions for customers and ...
-
Performance Test Analyst
1 week ago
AQA and AQA Affiliates Milton Keynes, United Kingdom**Performance Test Analyst** · **Milton Keynes - 8 Month FTC** · **Annual Salary £37,100 - £41,612** · **Hybrid Working** · Are you an experienced Test Analyst seeking your next challenge? · **Purpose** · This role will be responsible for maintaining and executing the current set ...
-
Penguin Recruitment Ltd Leicester, United Kingdom**Asbestos Surveyor Analyst - Leicester - East Midlands** · **£26,000 - £34,000 + Benefits + Overtime + Career Progression** · This is an excellent opportunity for an Asbestos Surveyor Analyst to join a leading consultancy who due to growth are looking to add to their team. My cl ...
-
Asbestos Surveyor Analyst/asbestos Consultant
8 hours ago
Penguin Recruitment Ltd Coventry, United Kingdom**Asbestos Surveyor Analyst - Coventry - West Midlands Work** · **£27,000 - £34,000 + Benefits + Overtime + Career Progression** · This is a fantastic opportunity for an Asbestos Surveyor Analyst to join a leading environmental consultancy who have an excellent reputation within ...
-
Application Analyst
1 week ago
1st Choice Rec Milton Keynes, United Kingdom**Application Analyst (Hybrid Working)** · Our FTSE 100 client is seeking an Application Analyst to join their highly successful and reputable company based in Milton Keynes. · This is an exciting opportunity for a curious, detail oriented and customer focused individual to be pa ...
Customer Remediation Modelling and Assurance Analyst - Northampton, United Kingdom - Barclays
Description
Customer Remediation Modelling and Assurance Analyst
Contract length: 6 Months
Location: Northampton
Department: Customer Remediation
Job type: Contract
Hours: 35 per week (Monday to Friday)
Overall Purpose of Role:
Key Accountabilities:
Essential Skills/Basic Qualifications:
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.
Hybrid Working
Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Your Benefits
As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Remediation Modelling and Assurance Analyst professionals in Northampton
-
James Kirk
Senior Strategy Analyst
-
Jeffrey Attah
KYC/CDD Analyst