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    French Speaking Technical Support Advisor - Coventry, United Kingdom - People Squad

    People Squad
    People Squad Coventry, United Kingdom

    1 week ago

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    Description
    Our client, based in Coventry, is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionize the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the retail and trade sectors both in the UK and Europe.

    So who are we looking for?

    We are looking for a Technical Support Advisor who can speak French. They will offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's

    Principle duties & responsibilities
    • Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do
    • Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
    • Understand people and can effectively manage expectations over the phone and via email and social media
    • Provide first line support and advice to customers using FireAngel products
    • Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
    • Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
    • Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
    • Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible


    Requirements

    • Based in Coventry
    • Must be fluent in written and spoken English and French languages
    • Competent with computer systems and quick to learn new systems


    Benefits

    • This is a part time role at 19 hours a week (based on a full time equivalent of £25k)
    • Private Health Insurance

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