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    Graduate IT Technical Analyst - Bury, Greater Manchester, United Kingdom - Car Benefit Solutions

    Car Benefit Solutions
    Car Benefit Solutions Bury, Greater Manchester, United Kingdom

    2 weeks ago

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    Description
    The role will be responsible for providing first line support our existing bespoke software solutions.

    You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets.

    In return, you will be given ownership of work with great technical challenges and the opportunity to help shape the future of our business.

    The Finance & Operations Department is responsible for multiple aspects of the business including Pricing, IT & Development, Commercial Operations, Financial Transactions, Management Accounting and Reporting.

    The Technical Operations team are responsible for the CBS Bespoke Internal Application & Client Websites integrated with third party products where applicable.

    Working 35 hours per week, Monday to Friday. This role is a combination of office and remote work.

    You will typically work in the office at least 2 days per month, but the exact number of days may vary based on business needs.

    At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice.

    With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.

    We have a strong reputation in the Automotive and Corporate sectors. Providing first line support our existing bespoke software solutions.

    You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets.

    Managing the support queue
    Assessing and prioritizing support tickets, answering queries
    Continually updating technical knowledge and skills by reading manuals, using video tutorials and hands-on training
    Document software and systems functionality
    Comply with project plans, business goals and industry standards
    Working with the Test Team Lead to manage and improve the support process and effectiveness
    Cross technical boundaries that are out of any comfort zone - for example working on web development if primarily a windows developer
    Write well designed, efficient code using the CBS coding standards
    Undertake priority support on major system issues and fixes
    Maintaining systems by monitoring and correcting software defects
    Understand the CBS database infrastructure
    Have a good knowledge of the CBS network and server infrastructure as well as deploy software components to the various servers and environments
    Degree or diploma level certification in a relevant IT field like Data or Business Intelligence

    Experience working in an agile development environment. Using Kanban / Scrum boards, and tools like Azure DevOps or Atlassian's Jira
    Fundamental knowledge of C#
    NET Framework / .NET Core
    SQL knowledge
    Azure Devops or GitHub
    Web API
    Net / ASP.Net Core
    Unit Testing / Mocking Frameworks
    JavaScript, TypeScript
    React, Next.
    Js
    Deployment Tools (i.e.
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