Jobs

    Customer Service Coordinator - Keighley, United Kingdom - Rotherwood

    Rotherwood
    Rotherwood Keighley, United Kingdom

    6 days ago

    Default job background
    Permanent, Full time
    Description
    Our client based in Keighley is looking to recruit a Customer Service Coordinator on a full time, permanent basis.


    Main Duties and Responsibilities:

    • Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
    • Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
    • Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
    • Aid in the development and continual improvement of order processing and data input within the IT system.
    • Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
    • Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
    • Manage any customer enquiries whether it is related to delivery, invoices or general queries.
    • Check customer call-off a week in advance and highlight any issues to planning.
    • Review customer forecasts and send report to planners.

    Person Specification/Skills Required:

    • Excellent communicator and organisational skills
    • Able to demonstrate strong customer focus
    • Friendly and personable, able to communicate well with a broad clientele
    • Good attention to detail, accuracy critical element of role
    • Proactive approach to work
    • Ability to work on own initiative and part of a team
    • Excellent IT Skills (Word/Excel/Internet)
    • Experience in Plastic food packaging industry and BRC Packaging Standards could be an advantage

    Job Type:
    Full-time (40 hours per week half hour unpaid break) Monday to Friday 8.30am to 4.30pm, Permanent

    Salary:
    £24,000 to £26,000 per year


    Benefits include:
    * 25 days holiday plus 8 bank holidays


    • A contributory Pension Scheme once you have been employed for three months of 3%
    1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment
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