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Skelmersdale

    2nd Line MSP Engineer - Skelmersdale, Lancashire, United Kingdom - In Technology Group

    In Technology Group
    In Technology Group Skelmersdale, Lancashire, United Kingdom

    1 week ago

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    Description


    Job Title: 2nd Line MSP EngineerLocation: Skelmersdale, West LancashireSalary: £27,000 - £33,000Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engineers and handle more complex incidents and service requests.


    The ideal candidate will have experience with:
    Microsoft 365 and applicationsWindows & Mac Operating SystemsAzure AD & Active DirectoryNetworking Protocols – DNS, DHCP, TCP/IP, WAN/LANVirtualisation technologies such as Hyper-V & VMwareSecurity – Anti-virus, Anti-spam etcSharePoint, Teams, OneDrive, ExchangeWindows 10/11 and Windows ServerDay-to-day:Provide technical support to clients remotely and face-to-faceEnsure clients are always kept up-to-dateEscalate unresolved tickets to 3rd LineDiagnose & resolve hardware and software issuesEducate clients on how to use systemsProvide maintenance through monitoring, administrationProject delivery supportBenefits:Health and wellbeing programmeFree parkingCompany vehicleGym membershipSocial eventsGreat company cultureCasual dress codeIf the role sounds like something you are interested in, then please apply ASAP for immediate consideration

    Keywords:
    IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician


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