- Schedule, scope and plan Hub associate, paralegal and legal technologist availability for projects by using knowledge of personnel skills to ensure fee earner requirements are met and a quality service is delivered in a timely manner.
- Coordinate the work allocation and resource planning processes between regional teams of the CDG.
- Assist fee earners with ad hoc pieces of advice, including advance notice for long term projects with large teams, support outside normal hours of operation, bespoke projects falling outside standard services/products and how these can be taken forward, sending follow up queries as needed.
- Ensure that all project risk is captured, and mitigation plans are in place.
- Be a point of escalation for the work allocation team, making judgment calls and resolving/escalating issues and risks as appropriate to the relevant manager.
- Support requests received for the translation teams; liaising with external service providers when capacity to pick up translations in-house is limited.
- Coordinate the smooth handover of work from one work allocator to another subject to shift patterns.
- Attend regular meetings with the other Work Allocators, Delivery Managers and the Legal Tech Operations team, etc to ensure high quality and consistent service from all teams for which you allocate work.
- Work alongside the continuous improvement function to enhance the efficiency of delivery of the service to all fee earning teams.
- Provide assistance with general project management tasks as the situation requires.
- Positive, dedicated, and professional attitude.
- Good communication skills, ability to deal with people at all levels.
- Able to work both independently and within a team, to remain calm under pressure and to work to tight deadlines in allocating work to different functions and CDG teams.
- Good coordination skills.
- Good time management.
- Meticulous, organisational and problem-solving skills.
- Good technical skills, including SharePoint, Excel, Word, PowerPoint.
- Reliable, flexible, forward thinking and service-oriented, willing to stay and complete the job when the occasion requires and have a strong sense of responsibility and ownership.
- Keen interest in learning how to allocate work to a large team using different work allocation software.
- An understanding of process mapping.
- we show respect to everyone
- we are there for one another
- we are open with each other
- we are positive role models
-
Temporary Team Leaders
Found in: SonicJobs Direct Apply UK - 4 days ago
AQA Manchester, United KingdomAre you looking for a role where you can lead with integrity, helping those around you to achieve their targets and thus make sure exams are delivered? · If the thought of leading a team of seasonal workers, who help to ensure the smooth running of exams, sounds like a exciting o ...
-
Credit Controller
Found in: SonicJobs Direct Apply UK - 2 days ago
SF Recruitment (Manchester) Manchester, United Kingdom Full timeYou will be working for a rapidly growing, commercially focused business based in the heart of Manchester who are now seeking a talented Credit Controller. · This is a full time, permanent role working 35 hours per week 8.30am - 4.30pm with an hours lunch working just two days p ...
-
Building Surveyor
Found in: SonicJobs Direct Apply UK - 2 days ago
Advance TRS Manchester, United Kingdom Full timeJob title: Building Surveyor · Type: Contract · Location: Manchester · Day Rate: Dependant on experience · Role · Your role will be to undertake annual property inspections and report on the condition of building assets, including stations, depots, and lineside buildings to the R ...
-
Teacher of Biology
Found in: SonicJobs Direct Apply UK - 14 hours ago
Moxi Recruitment Limited Manchester, United Kingdom Full timeJob Title: Biology & PE Teacher · Location: Northern Moor, Wythenshawe, M23 0BX · The role will be based with our partner schools, special educational needs schools and alternative provisions. The environment is nurturing, with smaller class sizes and more one to one support. Ou ...
-
Maths Teacher
Found in: SonicJobs Direct Apply UK - 2 days ago
Moxi Recruitment Limited Manchester, United Kingdom Full time· Job Title: Maths Teacher · Location: Northern Moor (M23) · The role will be based with our partner schools, special educational needs schools and alternative provisions. The environment is nurturing, with smaller class sizes and more one to one support. Our students thrive wit ...
-
Fire & Security Service Engineer
Found in: SonicJobs Direct Apply UK - 14 hours ago
Bennett and Game Recruitment LTD Manchester, United Kingdom Full timeFire & Security Service Engineer required. Our client is a well established Fire & Security business is looking for an Service Engineer to join the team due to the growth of the business. They work with commercial clients. They are looking for Engineers to work all over the North ...
-
Lead Pre-Operative Assessment Nurse
Found in: SonicJobs Direct Apply UK - 5 days ago
Mprove Manchester, United KingdomLead Pre-Operative Assessment Nurse · Hours: 21hrs per week · Contract: Permanent · Salary: Starting from £22,400 per annum DOE · Join our team: · We are An Independent NHS accredited provider of health& care services based in Manchester. · Independent NHS accredited providers pl ...
-
Audit Coordinator
Found in: SonicJobs Direct Apply UK - 6 hours ago
DWF Manchester, United Kingdom Full timeInterested in joining a supportive, inclusive, and diverse team in an international legal business? · DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling ever ...
-
Insurance Broker
Found in: SonicJobs Direct Apply UK - 4 days ago
PP Associates Ltd Manchester, United Kingdom Full timePurpose · My client, a leading Insurance Brokers with offices based throughout the UK is seeking an experienced Insurance Broker / Senior Commercial Account Executive to join their high street branch in Manchester. (other locations available) · As an Insurance Broker / Senior C ...
-
Principal Civil Structural Engineer
Found in: SonicJobs Direct Apply UK - 15 hours ago
Morson Talent Manchester, United Kingdom Full timeOur client, a thriving independent engineering consultancy, has established a prominent presence in various infrastructure sectors, notably rail and aerospace. Recognized as a Lead Design Organisation and Principal Designer under CDM regulations by core clients, they specialize i ...
-
NPD Project Manager
Found in: SonicJobs Direct Apply UK - 14 hours ago
NJR Recruitment Manchester, United Kingdom Full timeNPD Project Manager · Manchester · £35,000 - £40,000 · My Client is a leading independent UK FMCG company with an excellent reputation and a strong presence within its markets. The business comprises of a group of companies and specialises in successfully trading and manufactur ...
-
Senior Field Service Engineer
Found in: SonicJobs Direct Apply UK - 2 days ago
Global Technology Solutions Ltd Manchester, United Kingdom Full timeIdeal location - Manchester · Salary - £ · Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available · Benefits: Car + Parking cards and Fuel cards + Pension + on call payment · Start date - ASAP · We have an exciting op ...
-
Investment Associate, Capital Allocation
Found in: Appcast UK C C2 - 14 hours ago
Arrow Global Group Manchester, United KingdomWe are seeking to recruit an individual as an Associate to join the Capital Allocation team. This team is part of the Fund Management area of Arrow and is focused on ensuring the most appropriate capital allocation decisions are made on behalf of investors. The team is actively i ...
-
EAP Counsellor
Found in: Appcast UK C C2 - 4 days ago
Pulse Healthcare Manchester, United KingdomWe are currently recruiting for EAP Counsellors. · You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ...
-
Facilities Manager
Found in: Appcast UK C C2 - 4 days ago
AMS Accountants Group Manchester, United KingdomThe Role · We have an exciting new role for someone who is passionate about creating a best-in-class client experience alongside an environment in which employees thrive . · The Facilities Manager is responsible for ensuring all aspects of the physical environment at AMS Group ...
-
Project Manager
Found in: Appcast UK C C2 - 14 hours ago
Consult Energy UK Manchester, United KingdomProject Manager – Remote. · An industry leading organisation in the energy space is looking to add a Project Manager to their team to support their ECO delivery following the win of a new major project. This business has a dramatic impact on its end customers who can be those in ...
-
Merchandiser/Senior Merchandiser
Found in: Appcast UK C C2 - 5 days ago
Fella and Jones Manchester, United KingdomMerchandiser/Senior Merchandiser - High Growth Omni Channel Retailer · North West England · Are you looking for an exciting new Merchandiser/Senior Merchandiser role with a brand that has a point of difference? · Fella and Jones have exclusively partnered with this hugely succe ...
-
Project Management and Operations Delivery Director
Found in: Appcast UK C C2 - 14 hours ago
Ultimate Asset Manchester, United KingdomProject Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package dependent on experience · About Our Client: · My client is an innovations creative agency, dedicated to crafting innovative, ...
-
User Experience Designer
Found in: Appcast UK C C2 - 14 hours ago
Digital Gurus Manchester, United KingdomUX Designer · User Experience Designer | Design tools | User Research | Wireframing & Prototyping · Role · We're looking for a UX Designer who will want to work with a tech for good business. This organisation build SaaS products that change peoples lives for the better This ro ...
-
Accounts Officer
Found in: Click to Hired UK C2 - 7 hours ago
James Andrews Recruitment Manchester, United KingdomWe are currently working in partnership with a Housing Association, who are looking to appoint an Accounts Officer on a 7-month contract, due to start ASAP. · This will be a full-time position based in South Manchester, with hybrid working (2 days home working) and paid on an hou ...
Global Work Allocator - Manchester, United Kingdom - Freshfields Bruckhaus Deringer
Description
Overview of the firm and functionFreshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below,
•we show respect to everyone
•we are there for one another
•we are open with each other
•we are positive role models
We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
The Client Delivery Group brings together a diverse mix of talent and skills from the Freshfields Hub, Lab and Innovation teams, as well as project managers into a single, global team. The seamless incorporation of these teams and smarter service delivery reimagines our overall client offering.
Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.
About the Client Delivery Group and Work Allocation
The Freshfields Hub provides transactional support to the global firm, using established processes and procedures to ensure consistent and high-quality work. The Work Allocation team supports the Hub and the wider CDG by triaging and allocating all inbound requests from the global firm. The team manages capacity and ensures that resources are effectively utilised.
Role summary/purpose of job
A highly established magic law firm based in Manchester is looking for a Global Work Allocator to join their Freshfields Hub department. The Work Allocation team ensures that all inbound firm-wide service requests to the Client Delivery Group are appropriately processed and that delivery resources within the global Freshfields Hub are utilised effectively.
Key responsibilities and deliverables
As a member of the Work Allocation Team your role is to provide high quality support to the Client Delivery Group acting as the first point of contact for worldwide fee earners requesting support on a range of tools and services.
More specifically you will:
Key requirements
Essential
Desirable
Freshfields Overview
Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:
We think and work globally - we don't just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn't just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.
Inclusion
&v=024){kind=logo}
