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    Salesforce Business Analyst - London, United Kingdom - FalconSmartIT

    FalconSmartIT
    FalconSmartIT London, United Kingdom

    1 week ago

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    Description

    Job Title: Salesforce Business Analyst

    Job Type : Contract

    Job Location: London , UK

    Essential Skills:

    • Hands on experience in salesforce as functional consultant on Service Cloud and Experience cloud
    • Understanding & gathering business requirement , experience handling requirement workshops, Writing User stories and acceptance criterias
    • Conduct Fit-Gap in salesforce and provide work effort and duration estimation
    • Salesforce Configuration of Experience cloud
    • Create Requirement and Functional Design specification, Use cases creation.
    • Assess the impacts on functional design because of the changes in functional requirements
    • Functional Support for salesforce application in-Scope
    • Assist Customer team in conducting 'Train the Trainer' sessions on in-scope salesforce functionality for Customer Key Users
    • Hands on experience in Agile methodology would be preferred
    • Excellent Communication skills - written and verbal
    • Service Cloud, Experiene cloud certification
    • Knowledge of Experience cloud - Community builder, Themes, Templates, Einstein ChatBot, Live Agent, Lightning Design System

    Regards,

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