- Monitor and respond to IT incidents reported by users, systems, or automated tools
- Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident
- Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards
- Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports
- Document and maintain records of all incidents and their resolutions, and identify trends and patterns
- Evaluate and improve the incident management process and tools, and provide feedback and suggestions
- Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols
- Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes
- Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions
- Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration
- Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards, and verify the satisfaction of the end users and stakeholder
- Conduct post-incident reviews and lessons learned sessions, and implement the improvement actions to prevent recurrence of similar incidents
- Strong and confident communicator both verbally and in written form.
- Excellent problem solving, analytical and critical thinking
- Good judgment and clear decision making ability
- Ability to explain complex issues to wide ranging audience.
- Ability to drive multiple tasks in parallel and to prioritize workload in order to meet deadlines and to manage expectations.
- Strong numerical competency
- Ability to confidently consider options and drive decisions within high pressure situations
- Ability to work under pressure and to remain calm in times of crisis
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Incident Manager
3 weeks ago
eFinancialCareers London, United Kingdom FreelanceAs an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions followinghigh impacting incid ...
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Incident Manager
4 weeks ago
eFinancialCareers London, United KingdomAs an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions followinghigh impacting incid ...
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Incident Management Specialist
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Aveva London, United KingdomAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. · We're the first software busin ...
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IT Incident/event Manager
1 week ago
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IT Incident Manager
13 hours ago
Marex London, United Kingdom RemoteMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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IT Incident Manager
2 weeks ago
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Incident Management Lead
3 weeks ago
Ministry of Justice London, United KingdomSalary · - The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location · Number of jobs available · - 1 · Detail of reserve list · - 12 Months · Region · - National · City/Town · - National · Buildi ...
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Incident Response Manager
3 weeks ago
NonStop Consulting Ltd London, United Kingdom**Responsibilities** · - Manage and co-ordinate cyber security incidents for clients working closely with the team lead. · - Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). · - Provide an up to date view of the cyber threat, and ad ...
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Incident Manager
5 days ago
Computappoint London, United Kingdom contractContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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Incident Manager/ Cisco Incident Manager
2 weeks ago
Randstad Technologies London, United Kingdom FreelanceIncident Manager/ Cisco Incident Manager · 6 Month Contract roleRate- £20- £22 per hour · Remote Working · One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a 6 Month Contract. As an Incident Manager you will be collabor ...
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Major Incident Manager
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Colt Data Centre Services UK Limited Shoreditch, United Kingdom**MISSION** · The mission for the Major Incident Manager (MIM) is to ensure consistent lifecycle management of all major incidents (P1-P2) to restore normal service as quickly as possible, minimise the impact to business and customer services and ensure fast communicationsreach b ...
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IT Incident Manager
1 day ago
Harrington Starr London, United Kingdom £70,000 - £80,000Job Description IT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for ...
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IT Incident Manager
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Harrington Starr London, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Apply fast, check the full description by scrolling below to find out the full requirements for this role. · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an ...
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Incident Manager
2 weeks ago
Computappoint london, United KingdomJob DescriptionContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management process ...
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IT Incident Manager
1 week ago
Marex Spectron London, United KingdomMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core serv ...
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IT Incident Manager
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Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our miss ...
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Incident Manager
3 weeks ago
Computappoint Camden Area, United KingdomContractnDuration: · 6 -12 MonthsnHybrid Model: · 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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IT Incident Manager
1 week ago
Harrington Starr Camden Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Incident & Problem Manager
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Incite Insight Canary Wharf, United Kingdom**Incident and Problem Manager** · **Job Overview · **This is a multi-faceted role, located within the core processes area of the Service Management team. · The role is responsible for the oversight and management of both the incident and Problem Management processes and directly ...
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Head of Incident Management
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Xpertise Recruitment london, United KingdomRole: Head of Incident Management & Service Operations · Location: West London – hybrid · Salary: £110,000 – 125,000 + car allowance + bonus + benefits · We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operat ...
Incident Manager - London, United Kingdom - Computappoint
Description
Contract Duration: 6-12 months
Hybrid Model: 3 days in London Office - 2 days remote
A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
Responsibilities: