- Lead the day to day service delivery of the Oracle Fusion HCM applications alongside on premise & other Cloud HR application services.
- Develop and manage a team that is fully versed in the SaaS and legacy systems deployed at ITV, which operates under a process-driven support and development operating model, focuses on prioritised task driven day to day operations, works seamlessly with all internal Group Technology, business user and 3rd party bodies, and creates collaborative relationships across ITV to drive shared success.
- Ensure IT standards & IT General Controls are observed and any exceptions or risks are recorded and monitored as part of ongoing and audit cycle requirements. Conduct regular application, process and documentation audits to ensure compliance.
- Provide strong people leadership to the team, modelling ITV values and behaviours. Ensure the team has opportunities to grow, by developing career progression plans for each team member.
- Work in partnership with both the business Global Process Owners (GPOs), and the technology team, to ensure "user experience" is at the heart of the service delivery by providing timely, consistent and quality levels of service.
- Provide technical architecture and design leadership to the team, ensuring alignment with overall Group Tech and ITV design principles and design assurance governance.
- Triage and prioritise incoming support tickets ensuring they are assigned to the correct resolver group. Provide deep understanding of how the Oracle Fusion HCM application configuration and integrations supports ITV's HR and Payroll processes in support of complex incident resolution.
- Provide leadership during major incidents making critical decisions where necessary to restore service asap; this may require working out of hours.
- Develop and maintain operational processes/documentation required to manage the service, monitor performance and risk, reacting quickly to rectify issues acting as the point of escalation when required.
- Manage supplier relationships working closely with the ITV procurement and SIAM teams, monitoring performance against defined Key Performance Indicators and SLA's, actioning contract renewals, updating operational budget forecasts. Facilitate regular service reviews with key stakeholders including users, vendors and senior management to manage the service and resolve any issues.
- Develop release sprint schedules and application roadmaps, working closely with business colleagues to provide impact assessment, identifying any technical dependencies to support the development of test plans, along with reviewing testing evidence to ensure critical processes have been sufficiently test based.
- Deliver continuous improvement working with GPOs to drive further value from ITV's investment and improve quality of service delivery; manage demand by prioritising product backlogs with business stakeholders
- Knowledge and experience supporting hybrid application landscapes with complex system integrations
- Deep understanding of core IT service management, HR and payroll processes and documentation
- Ability to manage a team focussed on process, CSI, innovation and user focussed delivery of first class support
- Prior Finops experience, managing subscriptions & associated budgets, supplier contracts
- Adept at resolving issues in collaboration with senior stakeholders
- Proactive in researching, discussing and implementing creative solutions to complex problem
- ITIL certification
- Oracle Fusion HCM & Payroll Certification
- Experience of implementing or supporting enterprise applications with a good understanding of SaaS support processes and release cycles
- Experience in managing vendor relationships, conducting service quarterly reviews and experience of preparing service improvement plans
- Experience in defining system strategy and roadmaps, defining technical requirements, operating release and change processes to design, transition and implement robust and scalable solutions to enable business outcomes
- Ability to triage and prioritise workload considering potential risks.
- Being a pragmatic decision maker
- Experience in managing vendor relationships, conducting service quarterly reviews and experience of preparing service improvement plans
-
Services Lead
Found in: Jooble UK O C2 - 1 day ago
Sja's West Manchester, United KingdomUnit Event Services Lead - North (Greater Manchester) · St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this. · We are seeking an enthusiastic volunteer officer to organise first aid duties for the North an ...
-
Service Lead
Found in: Talent UK 2 C2 - 5 days ago
Government of Western Australia Manchester, United KingdomPosition Profile: · The Service Lead will be: Responsible, in partnership with the Mental Health Division Service Co-Director, for the strategic development, coordination, integration, monitoring and evaluation of the Bidi Wungen Kaat Centre (Transitional Care Unit) located in S ...
-
Service Lead
Found in: beBee S2 UK - 1 day ago
findajob.dwp Manchester, United Kingdom temporaryThe post is based in South Locality, reporting to the Assistant Director of South Locality. · The post holder will utilise their Social Work management experience to oversee a number of front line children's social work teams in our Locality teams. The primary purpose of this rol ...
-
Data Services Lead
Found in: Jooble UK O C2 - 6 days ago
Office Collective Manchester, United KingdomData Protection Lead · Our client is a leading top 100 law firm known for its innovative and entrepreneurial approach to legal services. The firm values creativity, collaboration, and diversity, fostering a culture of continuous learning and growth. · We're seeking a skilled Da ...
-
Senior Service Lead
Found in: Jooble UK O C2 - 1 day ago
Horwich Farrelly Manchester, United KingdomSenior Litigation, Supervisor, Team Lead, Line Manager, Team Manager, Senior Lead, Assistant Manager, Executive Lead...... no matter what your title is, we know it's you who makes the difference. · HF Recoveries is making some exciting changes and due to unprecedented growth, we ...
-
Data Services Lead
Found in: Jooble UK O L C2 - 6 days ago
Office Collective Manchester, United KingdomData Protection LeadOur client is a leading top 100 law firm known for its innovative and entrepreneurial approach to legal services. With a reputation for excellence, they offer a dynamic and forward-thinking environment where talented professionals thrive. The firm values creat ...
-
Service Team Lead
Found in: Jooble UK O C2 - 1 day ago
Chassam Recruitment Limited. Manchester, United KingdomCustomer Success Lead · Chassam Recruitment are currently looking to recruit a Customer Success Lead for a leading company based in Manchester. As a Customer Success Lead you will: · Undertake reporting and analysis · Feedback on design and implementation of new products and f ...
-
Pensions Service Lead
Found in: Jooble UK O C2 - 4 days ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomAn exciting vacancy has arisen for a Team Manager in the Central Manchester Mental Health Liaison Team for 12 Months Fixed Term. They will manage day to day operational tasks within the team, such as providing line management supervision and HR related tasks. · Value social incl ...
-
Lead Building Services Engineer
Found in: Click to Hired UK C2 - 12 hours ago
SER Limited Manchester, United Kingdom Permanent, Full timePosition: Lead Build Building Service Engineer · Location: Manchester and Leeds · Duration: Permanent · Salary: From £40,000 to £42,000 plus travel time and bonus · We are looking for an experienced Lead Building Services Engineer to support and work alongside an existing tea ...
-
IT Service Desk Team Lead
Found in: Jooble UK O C2 - 18 hours ago
Oliver James Associates Ltd. Manchester, United KingdomWe're looking for an IT Operations Lead to join an industry leading organisation that are going through a period of growth due to continued success (Even during the last few years) · You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit c ...
-
Service Management Office Lead
Found in: Jooble UK O C2 - 2 days ago
First Central Services Manchester, United KingdomWe're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They ma ...
-
Senior Service Development Lead
Found in: Jooble UK O C2 - 4 days ago
Socium Recruitment Manchester, United KingdomDevelopment Team Lead \ Technical Lead · Want to lead a team / already lead one? · Decision \ ML Applications · Proven track record of internal development & Promotions. · Sound like a Product, Tech stack and culture you are looking for? · A SaaS company based out of Mancheste ...
-
Senior Service Development Lead
Found in: Jooble UK O C2 - 4 days ago
Socium Recruitment Manchester, United KingdomProven track record of internal development & Promotions. · Sound like a Product, Tech stack and culture you are looking for? · A SaaS company based out of Manchester, offering remote work are about to build its 3rd squad in 18 months as they embark on a greenfield project to cr ...
-
Customer Service and Experience Lead
Found in: Jooble UK O C2 - 1 day ago
Music Tribe Commercial MY Sdn. Bhd. Manchester, United KingdomTransformational Customer Support Leader · Full-time · Join Turbosound, the vanguard of sound reinforcement, and become a part of our mission to revolutionise the industry with an unwavering commitment to pure audio fidelity. As a Transformational Customer Support Leader, you w ...
-
Senior Service Development Lead
Found in: Jooble UK O L C2 - 4 days ago
Socium Recruitment Manchester, United KingdomDevelopment Team Lead \ Technical LeadWant to lead a team / already lead one?Decision \ ML ApplicationsProven track record of internal development & Promotions.Sound like a Product, Tech stack and culture you are looking for?A SaaS company based out of Manchester, offering remote ...
-
Solution Architect
Found in: SonicJobs Direct Apply UK - 4 days ago
Morson Talent Manchester, United Kingdom Full timeLead Solution Architect – Service Design · Location – Warrington, Derby or Manchester · Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? · The Lead Solution Architect - Service role reports directly to the Enterprise Architect Le ...
-
Regional Service Manager
Found in: SonicJobs Direct Apply UK - 12 hours ago
Revorec Recruitment Solutions Manchester, United Kingdom Full timeRegional Service Manager - North Of England · Manchester / Yorkshire - Home/Field Based, Flexible location · £50,000-£60,000 + Company vehicle and benefits · Monday - Friday 40 hours · Are you a service manager looking to join an industry leading company going through excellent e ...
-
Senior Fire Consultant
Found in: SonicJobs Direct Apply UK - 20 hours ago
TSA Surveying Ltd Manchester, United Kingdom Full timeAre you a passionate fire professional looking to move into a consultancy role? Do you want a more senior role managing a team of other like-minded professionals? Our client are looking for a Senior Fire Consultant to lead their expanding team within Lancashire. · Our client are ...
-
Lead Theatre Nurse
Found in: SonicJobs Direct Apply UK - 20 hours ago
Mprove Manchester, United KingdomLead Theatre Nurse: · Salary: starting £44,000 DOE · Contract: Permanent · Hours: 22.5hrs per week · Join our team: · We are An Independent NHS accredited provider of health& care services based in Manchester. · Independent NHS accredited providers play a crucial role in compleme ...
-
ICT Sales Leader
Found in: SonicJobs Direct Apply UK - 2 days ago
BRIGHT EXECUTIVE RECRUITMENT Manchester, United Kingdom Full timeICT Sales Leader · UK / Manchester / ICT Managed Services / Sales / Leadership · £65,000 - £75,000 base £125,000 OTE Benefits · An exciting opportunity for an experienced ICT sales leader with strong experience within sales in IT managed services. In the role you would be primar ...
Oracle Fusion Service Lead - Manchester, United Kingdom - ITV
Description
Oracle Fusion Service Lead - HR & Payroll
Group Technology
Permanent | Full Time
Office location: Orange Tower, Manchester | Hybrid
Hiring Range: £65,000 - £75,000
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team
Technology underpins everything we do. It's why we're able to create great content and deliver it to our viewers. It drives new commercial opportunities. And it makes communication and collaboration easier than ever.
In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation to a digital-first business. There's never been a more exciting time to join our team.
The role
We are currently looking for a Service Lead for HR and Payroll who will manage a small team, supported by 3rd party resources to ensure that the Oracle Fusion HCM and other associated HR and payroll services adhere to the ITV business requirements and integrate into the wider ITV landscape. This role will be expected to take on the support of further HR services as the organisation continues to transform.
A key area for this role will be business engagement and stakeholder management as well as a close relationship with other service leads to ensure we have a consistent and coherent service across Oracle Fusion, other financial services and associated processes.
As Service Lead you will be expected to develop a good understanding of the ITV HR and payroll processes, how the technology ecosystem supports these and to apply this knowledge to provide solutions based on best practices, adoption of new solution functionality and innovation. This role will champion continuous improvement and ensure compliance to ITIL and ITGC controls.
The role will entail but not be limited to:
Skills you'll need (minimum criteria)
Qualifications (Desirable)
Other things we're looking for (key criteria)