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Senior Office Lead
1 week ago
William James Recruitment Manchester, United KingdomThe ideal candidate will be an experienced Solicitor with experience handling a caseload of Clinical Negligence claims, investigating and litigating multi-track cases under supervision. · Strong legal and leadership skills with an eye for detail · Excellent organisation and tim ...
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Senior Office Lead
5 days ago
Northgate Vehicle Hire Careers Manchester, United KingdomClinical Negligence Team Leader / Solicitor - North of England (Liverpool, Manchester, Leeds) is preferable, but role is mostly remote. We are currently looking to recruit an experienced Clinical Negligence Team Leader to ensure the delivery of high-quality legal services to clie ...
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Senior Office Lead
3 days ago
William James Recruitment Greater Manchester, United KingdomTeam Leader EL / PL - Chester - Hybrid About the JobWe are pleased to present this senior opportunity to join a Top 100 Law Firm based in Chester.The RoleA unique opportunity to join an established law firm that offers specialist quality legal advice to individuals who have suffe ...
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Lead Operations Officer- Development
4 days ago
Diversity Travel Manchester, United KingdomWe are a successful travel management company for the charity and academic communities, and we are proud and passionate about what we do. · You will support a team of Business Travel Consultants, promoting our company values and behaviours, culture and work ethic. Ensuring there ...
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Parts Advisor
7 hours ago
Rise Technical Recruitment Limited Manchester, United Kingdom Full timeParts Advisor · Trafford Park, Manchester (Commutable from: Stretford, Eccles, Pendlebury, Salford, Sale, Swinton, Prestwich, Stockport, Bolton) · £25,000 (£35,000 OTE) + Commission + Training + Progression + Office-based · Are you a Parts Advisor from an Automotive background lo ...
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Digital Business Development Manager
2 days ago
Forward Role Manchester, United Kingdom Full timeDigital Business Development Manager · £50- £60k basic + healthy commission (Salary flexible dependant on level) · Burnley & Manchester based – Hybrid Working · This is a fantastic opportunity to join a performance marketing agency with offices in Lancashire and Manchester as the ...
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Chief Information Security Officer
8 hours ago
Spinwell Manchester, United KingdomRole: Chief Information Security Officer · Contract Length: 12 months · Location: Hybrid/London, Manchester or Bristol - 1-2 days in office required · IR35: Inside · Pay Rate to Intermediary: £750 per day · Security Clearance: SC · Spinwell is recruiting for a Chief Information S ...
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Sales & Applications Team Lead
7 hours ago
Primaire Consulting Ltd Manchester, United Kingdom Full timeOur client produce and market industrial measurement and control instruments, providing a comprehensive range of products and services to a variety of process and industrial related environments. · A bit about the role: · The Application Sales Team Lead will be responsible for co ...
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Sales & Applications Engineer
7 hours ago
Primaire Consulting Ltd Manchester, United Kingdom Full timeOur client produce and market industrial measurement and control instruments, providing a comprehensive range of products and services to a variety of process and industrial related environments. · A bit about the role: · To drive sales growth within the Instrumentation departmen ...
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SEO Strategist
7 hours ago
Forward Role Manchester, United Kingdom Full timeSEO Strategist, Award- Winning Digital Agency · Manchester City Centre, Hybrid Working · £35- £40k · Forward Role are once again working with this fantastic digital marketing agency in Manchester who are looking for an SEO Strategist who is bright and driven and looking to join ...
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SEO Strategist
7 hours ago
Forward Role Manchester, United Kingdom Full timeSEO Strategist, Award- Winning Digital Agency · Manchester City Centre, Hybrid Working · £35- £40k · Do you want to work for a brilliant digital agency who have big plans for 2024 following a recent exciting takeover and expansion? Does working for an agency who are collaborativ ...
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Real Estate Partner
8 hours ago
JMC Legal Recruitment Manchester, United Kingdom**Are you a well-established Real Estate Lawyer with a keen interest in developing a wider team? Join this Top 100 Firm and take ownership of high-value real estate transactions with the autonomy to play a leading role in the development of the department.** · This Top 100 Firm h ...
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Administrator
8 hours ago
Search Consultancy Manchester, United Kingdom**Administrator** · Hybrid Role - Manchester · £13.28 per hour · Great Opportunity to join a leading Higher Education University in Manchester. · This post is part of the School's Teaching, Learning and Student Experience Team under the guidance of the Residence Abroad and Placem ...
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Salesperson
5 days ago
Recruitment Helpline Ltd Manchester, United KingdomAn excellent opportunity for an experienced Salesperson to join a well-established company. · Job Type: Full-time, Permanent. · Location: Manchester City Centre. · Salary:Basic salary of £24,000.00 PA, uncapped commission OTE of £65,000.00 per year. · Schedule: Monday – Friday. · ...
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Technical Team Lead
7 hours ago
Corecom Consulting Manchester, United Kingdom Full timeTechnical Lead - Exciting Opportunity in Innovative Tech Company - One day a month in Manc - £80k DOE · About the client: · They are a leading tech company, with a vast network spanning over 10,000 industry retailers, manufacturers, and finance partners across the UK and Europe. ...
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Principal Ecologist North West
5 days ago
Tetra Tech Manchester, United Kingdom Full timeAre you a Principal ecologist looking for a new role whilst maintaining a work life balance? Or looking to work on a greater diversity of projects where you can continue to develop your technical expertise whilst mentoring and supporting colleagues? · Who is Tetra Tech? · Tetra ...
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Senior Building Surveyor
7 hours ago
1st Select Ltd Manchester, United Kingdom Full timeA leading, multi-award-winning consultancy, recognized for its multidisciplinary approach and innovative solutions, is actively seeking a passionate Associate Building Surveyor for their Leeds office. · This position offers an exciting opportunity for an Senior Building Surveyor ...
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Head of Delivery
8 hours ago
BJSS Manchester, United Kingdom**About Us**: · We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that mil ...
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Unity Developer
2 days ago
Langham Recruitment Limited Manchester, United Kingdom Full timeUnity Developer | EdTech | Augmented Reality | Manchester / Hybrid | Up to 48K · We are excited to be working with an innovative and engaging Ed Tech company, known for their expert-backed educational content combined with their immersive experiences and augmented reality. · They ...
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Principal Mechanical Engineer
5 days ago
True Consulting Ltd Manchester, United Kingdom Full timePrincipal Mechanical Engineer/Senior Mechanical Engineer required · True is recruiting for a leading figure in District Heating & Sustainable Energy, recognised for their consultancy services with local authorities across the UK. As specialists in designing, building, and install ...
Service Management Office Lead - Manchester, United Kingdom - First Central Services
Description
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed.We need a Claims Fraud Team Leader - Accidental Damage to join us in either Haywards Heath, West Sussex or Salford Quays, Manchester ...
is that you?You'll supervise and provide motivational direction to a Claims Fraud team of Fraud Investigators to ensure delivery of an efficient and effective service to the business and Counter Fraud teams at the same time ensuring delivery of business performance objectives, KPIs and SLAs in accordance with company procedures and policies.
You will also support the Claims Fraud Operational Manager with process reviews and implementation of strategic initiatives.Working flexibly , you'll spend most of your time working from home, with a day a week in the office (so living close to Haywards Heath, West Sussex or Salford Quays, Manchester would be perfect).
But of course, it's your choice - if you prefer to be in the office more - that's good with us too.
Support with problem solving and identifying ways to improve performance.Have input into and manage departmental procedures specifically in relation to Claims Fraud procedures and drive improvements in processes, procedures and systems.
To be responsible for all fraud workstreams and ensure that these are investigated, validated and controlled within agreed metrics and SLA.
To conduct regular reviews in to Fraud referral frequencies to identify trends, behaviours and opportunitiesEnsure MI is accurately recorded in relation to key stages within the investigative lifecycle, to allow accurate reporting on our performance against key objectives/targets.
To monitor and review complaints to establish upheld rates, root causes and process improvements.To ensure all new claims are investigated thoroughly in line with agreed processes and are validated whilst maintaining a good degree of customer satisfaction.
Provide support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
Frequently monitor and manage the departments key performance indicators to ensure that department and team targets are met.To be responsible for telephony performance, ensuring calls are serviced in line with SLA and quality expectation
Act as a Subject Matter Expert, leading and supporting projects with the Counter Fraud Services department
Build and support relationship management with all CFS and Claims departments
Build and support relationship management with key fraud suppliers, including reporting and escalation of issues.
To work closely with outsourced providers to deliver a high level of service is delivered to customers, ensuring performance mirrors internal rates/outcomes
Conducting regular reviews to check the accuracy and quality of team's work.
Set targets for agents and deliver coaching and feedback to the team to achieve KPI's and SLA's, and conduct regular performance reviews, including probationary reviews and annual appraisals
Deal with all employee issues including monitoring absence, supporting the disciplinary process, and resolving employee issues with support from the Operations Manager and HR when required.
Lead the recruitment process and arrange the training of new recruits, or re-training of current employees when required.Ensure all Fraud Investigators are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
Solicitors, Accident Investigators and other suppliers to monitor performance and ensure adherence to processes.Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.
Extensive motor insurance experience and claims fraud technical handling capability
A strong background of litigation relating to claims suspected of fraud
A strong background in leading a team, performance management, setting, managing team objectives and disciplinaries
A strong background of leveraging MI to drive performance at an individual, team and departmental level
implementing control measures and removing waste/manual tasks from processes to support efficient and effective claims handling/investigations.
Understanding of claims fraud handling
Excellent knowledge of FCA requirements ( including TCF) and the regulatory framework relating to claims
Comprehensive understanding of regulatory requirements and company principles
Excellent time management and organisation skills
Strong leadership and people management skills with the ability to motivate employees in a high pressurised environment.
Strong analytical and problem solving skills, with the ability to identify inconsistencies and trends (using excel & power-bi)
Strong leadership and people management skills with the ability to motivate employees in a high-pressured environment
We're happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We're flexible; most roles let you mix office and home working.