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    Service Engineer - United Kingdom - Bespoke Stairlifts Limited

    Bespoke Stairlifts Limited
    Bespoke Stairlifts Limited United Kingdom

    2 weeks ago

    Default job background
    Description

    We are looking for an experienced Service Engineer to join our After Sales team.

    Working remotely and based around the M42 corridor, the role is to attend service calls and breakdowns in the South of England (area from South of Birmingham).

    CLOSING DATE: NA

    LOCATION

    Area from South of Birmingham

    3 Millfield Road, Cottingley Business Park, Bingley, West Yorkshire, BD16 1PY

    BENEFITS

    • Competitive Salary (dependent on experience)
    • 24 days annual holiday + Bank Holidays
    • Uniform

    This is a full time, permanent position working 40 hours Monday to Friday, due to the nature of the role working hours must be flexible.

    JOB DESCRIPTION

    In an adaptable and empowering culture designed to deliver results; this is a superb opportunity to join a growing company who will offer you the autonomy to take ownership of the role.

    As this is a senior role, reporting into the Operations Director, you will manage a small team and will have full responsibility and autonomy for inventory control through the manufacturing cycle, optimising production levels and increasing profitability.

    This is a full-time, permanent position.

    To register interest please contact with your full CV and covering letter.

    RESPONSIBILITIES

    To carry out maintenance and repair services on Bespoke Infinity and Synergy curved and straight stairlift products, in clients' homes, care homes and sheltered housing settings, to conduct surveys and to carry out occasional installations where necessary.

    COMPETENCIES

    Technical ability: sound and logical ability for best practice

    Relationship Building: building and maintaining strong customer relationships based on trust and
    mutual value.

    Communication: effective communication and active listening skills to understand customer needs and articulate product value.

    Negotiation: negotiating favourable terms and conditions to close deals and maximize customer satisfaction.

    Problem Solving: identifying customer pain points, overcoming objections, and finding creative solutions.

    Adaptability: adapting to changing market conditions, customer requirements, and sales strategies.

    ESSENTIAL SKILLS

    Level 2 NVQ Diploma in Engineering Maintenance and Installation or previous relevant experience.

    • Full clean driving licence
    • DBS Certificate
    • Precision, attention to detail and ability to work autonomously
    • Experience to conduct surveys desirable (although full training will be given)
    • Good written and verbal skills
    • Ability to problem solve
    • Excellent communication and customer service skills with a compassionate nature and the ability to demonstrate and explain stairlift mechanics to clients
    • Polite and well presented in this customer facing role
    • Previous experience of stairlift service and maintenance preferrable
    • Knowledge of electrical and/or mechanical engineering

    BESPOKE ARE AN EQUAL OPPORTUNITIES EMPLOYER BESPOKE ARE AN EQUAL
    OPPORTUNITIES EMPLOYER

    SUBSCRIBE FOR BESPOKE NEWS AND SPECIAL OFFERS

    #J-18808-Ljbffr
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