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    Lighting Service technician - London, United Kingdom - Prospero Integrated

    Prospero Integrated
    Prospero Integrated London, United Kingdom

    4 weeks ago

    Default job background
    Full time Manufacturing / Mechanical
    Description

    Key Duties and Responsibilities

    • To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients' premises.
    • Lead and supervise large-scale lighting equipment services.
    • Carry out on-site repairs and bench repairs of client equipment as appropriate.
    • Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out including advice for remedial and/or advisory work.
    • Provide telephone and online support in answering technical questions for equipment and systems.
    • Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
    • Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
    • Ensure two-way communication with Systems Design and other Installations to feedback on successes and failures, enabling serviceable and maintainable projects to be continually delivered.
    • To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation.
    • Ensure that current Health and safety guidelines and policies are always adhered to.
    • Work with and alongside the Installations Team to plan and carry out commissioning/programming of new installations projects in the role of Tech Buddy with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post-installation.
    • To follow procedures as always laid out by the Tech Service Manager and WL as a whole.
    • To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers.
    • Assist colleagues with general warehouse duties including the assistance of other departments/divisions of WL.
    • Physically able to lift approx. 10kg, climb stairs and ladders work at height and raise arms above the head. Squatting, and kneeling on the floor for low-level work are also required.
    • Travel to the site (in Central London and other UK locations) via public transport including transport of tool cases and equipment to the site. (Approx weight of tool case: 15kg).
    • Other lifting may be required with associated assistance/lifting aids.

    Technical Skills

    • An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights and LED fixtures, Lighting Consoles, Followspots, Installed and touring Dimmers, Smoke and FX, and Processors.
    • A solid understanding of DMX & associated network control Systems.
    • A good understanding of AMX/DALI Lighting control systems would be an advantage.
    • An ability to program/reprogram lighting consoles to meet customer specifications.
    • Excellent fault-finding skills and an ability to think laterally.
    • Good use and understanding of test equipment and tools.
    • Good soldering skills
    • Strong customer focus and understanding of the sensitivities of working on a client's site.
    • BS7909 or other electrical qualifications an advantage.
    • Experience in Portable Appliance Testing/ISITEE desirable.
    • Ability to work at height.
    • Current PASMA, IPAF and ECS cards desirable
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