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Eastleigh

    Merchant Team Manager - Eastleigh, Hampshire, United Kingdom - B&Q

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    Description
    Marketplace Merchant Support Lead
    12 months FTC - Full time / part time / job share
    £60,000-£75,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday
    Home Based + 1-2 days a month in Southampton, Store Support Office

    From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.

    Join us as a Marketplace Merchant Support Lead and you'll be a big part of this.
    The Marketplace Merchant Support Lead sits within the Marketplace function. com ecommerce channel and app, nearly tripled the products available, and rocket boosted our sales. At B&Q we have a hybrid approach to working to increase flexibility in how we work.

    We are looking for someone to join as a Marketplace Merchant Support Lead, to cover a maternity leave within the Merchant Support team.

    You will be responsible for providing timely and accurate operational support to Merchants selling on the B&Q platform. Lead, manage and develop the Merchant Support team.
    Define performance metrics and drive team performance accordingly.
    Identify recurring issues and propose initiatives to streamline marketplace operations, customer service tools and internal processes and projects.
    Experience using service desk software - (Salesforce is preferable)
    Experience supporting business customers (B2B Support).
    You have created and/or enhanced standard operating procedures to improve the overall efficiency of the support function.
    Approachable, cooperative and a team player who easily gains the trust and support of Associates and peers.
    As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

    As part of a great team, you'll be supported to grow and encouraged to explore new career directions within the business and the wider group.


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