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Liverpool

    Administrator - Merseyside - Axis Europe

    Axis Europe
    Axis Europe Merseyside, United Kingdom

    Found in: Talent UK C2 - 1 day ago

    Default job background
    Full time Permanent
    Description

    Role

    We have an opportunity for a Administrator to join our Repairs and Maintenance team in Merseyside. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents

    Key Tasks / Activities / Responsibilities

  • Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
  • Using company systems to process orders adequately in order to invoice clients.
  • Updating the system with all interactions with residents
  • Processing supervisory or trade reports to determine action required to resolve repairs.
  • Resolution of minor complaints at call level.
  • Maintain logs and monitor variation request.
  • Maintain and action emails from contract mailboxes.
  • Answering payment queries of both sub contract and client.
  • Working with Supervisors and trades people to organise and schedule work
  • Ordering equipment needed for the operatives job.
  • Keeping all activity logged and up-to-date in an accurate manner.
  • Liaising with staff at customer sites keeping them up-to-date with progress information.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

    • Key Knowledge

  • IT Literate
  • Customer Service
  • Maintenance sector terminology
  • KPIs
  • ROCC

    • Key Skills

  • Excellent Telephone Manner
  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers' needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player

    • Key Experience

  • Previous experience in a similar role

    • Other Key Information

  • All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
  • It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.

    • Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days
  • Cycle to work scheme
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