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    Remote Service Engineer - United Kingdom - Enreach UK Ltd

    Enreach UK Ltd
    Enreach UK Ltd United Kingdom

    2 weeks ago

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    Description
    Are you looking for a new engineering role?

    Job Title:
    Swyx Field Engineer
    Permanent – full time
    Here at Enreach we're all about communication.

    As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.

    As a leading telecoms provider, our customers are at the heart of everything we do, and we're looking for the right person to join us as part of our growing team.

    An exciting opportunity has arisen in our engineering team and we're looking for the right person to join us and help us work wonders.

    We're looking for an enthusiastic, energetic and self-motivated team player with experience of working with our Swyx solution to join our Engineering team.

    You will ensure the quality of SLAs and service, maximising output and ensuring efficiency is met/exceeded.
    This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of Enreach.
    Answer customer support queries via telephone, email and our support ticketing system and escalate where needed.
    Installation of on-site cabling & equipment, including PBX and cloud-based technology.
    Surveying of potential new customers or additional work for existing customers.
    Keeping our remote access databases up to date with backups and access information.
    Deliver outstanding customer experience at all times.

    Willing and able to adjust to multiple demands and shifting priorities.
    Excellent customer service and organisation skills.
    Networking knowledge, experience of routers/Wi-Fi/switches and service of a technical nature.
    23 days holiday (plus more for long service)
    ~ Your birthday off
    ~ A company vehicle with fuel card
    ~ Infrequent overnight stays
    ~ Pension and healthcare scheme
    ~ Life cover
    ~ Perk box – access to hundreds of discounts
    ~ Holiday Purchasing Scheme
    ~ Full on the job training
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