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    General Manager/COO - United Kingdom - Troon International

    Troon International
    Troon International United Kingdom

    1 week ago

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    Description
    The Fountaingrove Club
    The Fountaingrove Club in Santa Rosa, CA (north of San Francisco) is excited to announce the opportunity of General Manager/COO

    The successful GM/COO candidate will understand and oversee every aspect of the operation, and will thrive in a can-do environment and be highly focused on providing superior service for members and their guests, while optimizing the facility's financial performance.

    Advancing significant capital projects like an irrigation replacement plan and driving range improvement will need careful guidance. Improving member utilization in the dining room and their attitudes towards food and beverage experiences ranks high in importance.

    But mostly, this person gets his/her energy from creating a culture of hospitality, where training and accountability are front and center, and is focused in providing inspired leadership, and truly committed to activating the processes and solutions to provide unmatched experiences for members and associates.

    The most suitable individual selected for this role will have a critical eye for detail, deliver large doses of management by walking around, inspire all associates to be the best version of themselves, drive pride in ownership, have a high level of stamina, have a Bachelor's Degree and at least 7 years in club and/or hospitality management and/or related experience and should also demonstrate the ability to communicate effectively, verbally and written in this highly interactive and engaging position.

    This leader thrives in a creating a culture of training, hospitality and financial predictability and exemplifies leadership qualities that reflect extreme ownership.

    Sets the tone for effective communication and associate professional development. Must thrive in an environment whereby meetings, early mornings, late nights and strongly held opinions are the norm.

    Must lead by example and thrive on fostering creativity, a culture of excellence and teamwork where leveraging each employee's unique strengths, and their empowerment, leads to their professional development and retention.

    Must have direct experience in managing significant capital projects on time and within budget to the satisfaction of key stakeholders.

    Leverage Troon's resources guided by a balanced approach focused on 1) healthy governance, 2) leveraging the club's competitive advantage, 3) member satisfaction, 4) sales growth, 5) associate development and 6) hitting the numbers.

    Renowned for its quality course conditions, TFC boasts a preeminently conditioned golf course, a new contemporary and modern clubhouse fit for any occasion, relevant practice facilities, tennis, an athletic facility and resort-style pool.

    The General Manager/COO will be held accountable for all areas including the member experience, the Club's brand, its facilities, while ensuring synergy between all Club activities and stakeholders.

    He/She takes the lead on all operational matters which enables the Board to focus on long-term strategies and perform its Club governance duties.

    He/She must demonstrate superior interpersonal relations skills, be a good communicator, be administratively competent and be able to communicate the Club's vision, especially as it relates to sustaining relevant, contemporary facilities with best in market quality.

    Experience in working with stakeholder and/or management company resources and support is preferred.
    $230,000 - $250,000 not including bonus of up to 20%
    The GM/COO sets and maintains high standards for all facilities' cleanliness and maintenance, services and communications.

    The GM/COO drives the design and implementation of long and short-term objectives, financial reports and prepares the financial plan for the Club.

    The GM/COO sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity and demonstrates a concern for the supervision and development of the staff.

    Oversees the care and maintenance of all the Club's physical assets and facilities and upholds quality and standards consistent with a relevant and vibrant Club.

    Properly manages all aspects of the Club's activities to ensure and maintain the quality of products and services provided by the Club including food, beverage, sports and recreation, entertainment and other Club services.

    Supported by Troon Human Resources, establishes Troon personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs.

    monitors monthly and other financial statements for the Club; Supports, mentors and leads the management team and serves as ex-officio member of appropriate Club committees.

    Supported by Troon's Design & Development resources, direct management team about construction, alterations, maintenance, materials, supplies, equipment and services as needed and/or not currently provided in approved plans and/or budgets.

    Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws. Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
    Analyzes financial statements, manages cash flow and establishes controls to safeguard funds.

    Participates in outside activities that are judged as appropriate and approved by the Board to enhance the brand and reputation of the Club; broadens the scope of the Club's operation by fulfilling the public obligations of the Club as a participating member of the community.

    Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
    Has ultimate authority over inter-departmental matters and implements policies concerning employee employer relations.
    The Board and Troon's Senior Vice President, Operations.

    Food and Beverage Director; Bachelor's degree (BA) from four-year College or University; Demonstrates ability to manage a business including sales, brand management, service and operations with a can-do attitude.

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