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    Helpdesk - Cheadle, United Kingdom - Jobwise Ltd

    Jobwise Ltd
    Jobwise Ltd Cheadle, United Kingdom

    4 days ago

    Default job background
    Permanent, Full time
    Description
    Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance?
    How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home
    This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond

    We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business.

    What you will be doing in the role of ICT Service Desk Engineer?


    Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required.

    Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education.

    Prioritisation and assignment of new support tickets.
    Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc.

    Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place.

    Ensure departmental key performance indicators and service level agreements are met.
    Coordinate asset and inventory management, including checks and audits adhering to standards and processes.
    Create and update technical documents and knowledge-based articles.
    Provide support for and ensure that the key business systems and applications are kept running at all times.
    Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment.
    Assist with ICT projects as and when required.
    Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues.
    To occasionally travel to different premises/locations as and when required showing flexibility with working times.
    To be part of the ICT out of hours call out rota.
    What do we require for the role of ICT Service Desk Engineer?

    GSCE grade C or equivalent in Maths and English.
    Proven experience in a desktop support role.
    Experience of administering and troubleshooting a range of IT systems.
    Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT.
    Experience of installs, moves and changes including build and desk moves.
    Experience of using remote desktop support tools.
    Knowledge of mobile phone support IOS/Android.
    Networking knowledge such as TCP/IP, LAN/WAN.
    Ability to use own initiative to resolve issues and find solutions.

    Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do.

    Analytical skills and a keen eye for detail.
    Enjoy working at pace and with colleagues across the business.
    Have a passion for continuous improvement and developing yourself and others.
    Like making decisions and love having accountability.
    Ability to give and receive constructive. feedback.
    Be adaptable and embrace change.
    What you will LOVE about the role of ICT Service desk Engineer?

    Annual salary of GBP28,000
    Initial 12 month contract will potential opportunity thereafter
    Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service
    35 hour working week (full time)
    Enhanced 5% employer contribution defined contribution pension
    Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme)
    Access to a health cash plan
    Hybrid agile working arrangements
    Annual celebration of People and Business success
    Recognition scheme, with both financial and non-financial rewards
    Opportunities to develop and grow skills and experience
    Employee Assistance Programme
    Colleague Benefits Platform
    Values driven working environment
    Ongoing Learning and Development
    Paid time off for volunteering
    If this sounds like a role you will LOVE, please send your CV to us today
    We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.


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